Key Collision Center
In operation 45 years.
Since 2000, Key Collision Center has provided motorists in the Jacksonville, FL 32216 area with comprehensive auto body repair services that include Collision Repair Services and Auto Body / Paint / Refinishing Services . Our goal is to offer the best services available at affordable prices to get you back on the road as soon as possible. At Key Collision Center in Jacksonville, FL, our staff makes the difference. Experience combined with professional pride is our formula for success. Complete customer satisfaction is Key's commitment to you, and it is this commitment that has earned the Collision Center at Key an industry-wide reputation for maintaining the highest standards for collision repair and expert body work.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- On-Site Car Rental
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 1.5/5.0 -
Collision department was VERY disorganized and didn't communicate with myself nor each other while my car was there for repair (until time to ask for approval and inform me that there was extra needed repairs that were not noticed at check in.) My car was dropped of on Monday and promised to be returned by EOD of Friday. Only after I called to check on my car because I hadn't heard anything was I told it wouldn't be ready until the following Monday. I HAD to have it by EOD Friday and had to speak to three different people before that was understood. It should NOT take that long to repair a bumper. I was told the ONLY person who could order parts was on vacation and that was the hold-up. That is unacceptable. I will NOT bring my car back for collision repair.
Repair Quality - 4.0/5.0 -
Collision department was VERY disorganized and didn't communicate with myself nor each other while my car was there for repair (until time to ask for approval and inform me that there was extra needed repairs that were not noticed at check in.) My car was dropped of on Monday and promised to be returned by EOD of Friday. Only after I called to check on my car because I hadn't heard anything was I told it wouldn't be ready until the following Monday. I HAD to have it by EOD Friday and had to speak to three different people before that was understood. It should NOT take that long to repair a bumper. I was told the ONLY person who could order parts was on vacation and that was the hold-up. That is unacceptable. I will NOT bring my car back for collision repair.
Customer Service - 3.0/5.0 -
Collision department was VERY disorganized and didn't communicate with myself nor each other while my car was there for repair (until time to ask for approval and inform me that there was extra needed repairs that were not noticed at check in.) My car was dropped of on Monday and promised to be returned by EOD of Friday. Only after I called to check on my car because I hadn't heard anything was I told it wouldn't be ready until the following Monday. I HAD to have it by EOD Friday and had to speak to three different people before that was understood. It should NOT take that long to repair a bumper. I was told the ONLY person who could order parts was on vacation and that was the hold-up. That is unacceptable. I will NOT bring my car back for collision repair.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looked better than before the accident
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good customer service experience
Customer Service - 5.0/5.0
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My Experience - 5.0/5.0 -
Best collision repair service operariin I have ever experienced. Forrest and his team were so helpful and kind. Car was finished one day earlier than promised. Will definitely recommend to others.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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My Experience - 5.0/5.0 -
Great communication and awesome work timeframe. Work done without a problem.
Likely to Recommend - 5.0/5.0 -
Most definitely
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
Got my car back with a scratch
Customer Service - 2.5/5.0 -
not great communication
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Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
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My Experience - 5.0/5.0 -
The daily email updates were very helpful, helping me to make schedules. The front office was very helpful and efficient. Inspecting the vehicle, it looks better than new. a nice surprise was that the interior had also been cleaned.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was so friendly and the work they did was great!