Key Collision Center
In operation 45 years.
Since 2000, Key Collision Center has provided motorists in the Jacksonville, FL 32216 area with comprehensive auto body repair services that include Collision Repair Services and Auto Body / Paint / Refinishing Services . Our goal is to offer the best services available at affordable prices to get you back on the road as soon as possible. At Key Collision Center in Jacksonville, FL, our staff makes the difference. Experience combined with professional pride is our formula for success. Complete customer satisfaction is Key's commitment to you, and it is this commitment that has earned the Collision Center at Key an industry-wide reputation for maintaining the highest standards for collision repair and expert body work.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- On-Site Car Rental
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair was quite fast in fact they did it before the expected time, very pleased
Customer Service - 5.0/5.0 -
very kind and very attentive even though I speak Spanish, they looked for solutions quickly to be able to communicate with me, thank you very much
Returned Clean
Likely to Recommend - 5.0/5.0 -
They were great !
Repair Quality - 5.0/5.0 -
Kenny was amazing. He kept me informed throughout the process and fought for me to get the compensation necessary from my insurance company
Customer Service - 5.0/5.0 -
Kenny was courteous and kind and easy to talk to.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
When I brought my car in, Kenny thoroughly checked out my car and explained the details of the repair process. The receptionist (Jennifer?) was also very detailed in instructions when I left my car and also picked it up. I was concerned that the paint wouldn’t match properly, but it’s like I was never rear ended. Looks great!
Customer Service - 5.0/5.0 -
I received plenty of detailed communication about the status of my vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was kept updated on a regular basis on the progress of the repair
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Never! 👎
Repair Quality - 3.5/5.0 -
Horrible communication. Did not receive one phone call that I did not initiate from Service person taking care of my car
Customer Service - 0.5/5.0 -
Didn’t receive any communication about paying remaining balance of my bill till an hour before I was supposed to pick up my car. Was told I couldn’t use a credit card and had to get a cashier check. At this point frustrated and annoyed I asked to speak to a manager. Was told manager would call me back. That didn’t happen magically my service associate called me back and said they were doing me a huge favor allowing me to pay by credit card
Returned Clean
Likely to Recommend - 5.0/5.0 -
Kenny and the entire team were fantastic
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
right taillight cracked now , interior has black scuff marks around hatch opening
Customer Service - 4.0/5.0
Likely to Recommend - 0.5/5.0 -
Definitely not a capable shop and with poor customer service
Repair Quality - 0.5/5.0 -
In 3 weeks essentially no work was done by Key Collision 1) side window glass was replaced with wrong glass and now in 4th week still waiting for correct part to be re-installed 2) dash bezel cover was not ordered on time by Key and now it’s in back order with delivery estimated for early/mid June! 3) gave some nonsense reason about not being able to tint replacement glass so now will need to take it to another shop to have it tinted when they get around to installing correct glass!
Customer Service - 0.5/5.0 -
Did not do or deliver on anything promised and had to call them to get updates
Returned Clean
Likely to Recommend - 4.5/5.0 -
We would recommend Key BUT would stress the importance of an "on the job" insurance adjuster who stayed in contact with Key Collision
Repair Quality - 4.0/5.0 -
It was unfortunate that Allstate's adjuster couldn't make up his (their) mind about whether our vehicle was to be totaled or repaired. Key Collision would have finished in a more timely manner. We are pleased with what Key Collision did on our vehicle.
Customer Service - 4.0/5.0 -
Key personnel tried their best to get Allstate's decision on "totaled" or repair it.
Likely to Recommend - 4.0/5.0 -
Great workmanship, but with the volume Key does, means they aren’t very good about keeping customers informed about what’s happening with their car. You have to have “faith” that they are working on your car!
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
AAA was great, but Key, not so much. Key provided limited communication about what was happening with my car. Didn’t hear from Key until they had my car 2 - 2 1/2 weeks.
Returned Clean
Likely to Recommend - 5.0/5.0 -
No comment
Repair Quality - 5.0/5.0 -
No comment was happy with the results
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
If you have no issues waiting a good while. The repair job was a 10 as I said.
Repair Quality - 5.0/5.0 -
My car looks like new almost. Great repair job. Was just hard to wait over a month to get it back. It was worth the wait.