King Collision Center

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am a repeat customer and they did excellent job.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Chris was great and kept me informed throughout the way.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

great job

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

For years I rely on king collision and I am always satisfied with there performance

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

Everything went well

Likely to Recommend - 4.0/5.0 -

Have had positive experience in the past and this repair required personnel outside the co trial of the shop

Repair Quality - 4.0/5.0 -

I opted to trade in the car vs waiting for the final repair

Customer Service - 4.0/5.0 -

The personnel were helpful however, communication was at times lacking. Updates were not given as promised

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thank you to Bob Russell for taking care of this for me. He made made the repair process smooth and easy. I very much appreciate it. I’ve only had the car back for a few hours but the car looks showroom new. Thank you to all.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Bob Russell was very helpful

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

We’re having t problems with h getting the heat to work. This is a new issue since we got the car back. The AC switch doesn’t go down to Max anymore either.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Even though it took awhile for the car to get fixed, they were in constant touch about what was going on. Very professional and kind.

Customer Service - 5.0/5.0 -

Was stellar. The customer service and working with Kevin was above board on every aspect.

Likely to Recommend - 5.0/5.0 -

Bob Russell and team were wonderful

Repair Quality - 5.0/5.0 -

Staff was excellent and they made the process easy

Customer Service - 5.0/5.0 -

Knowledge and detailed

Likely to Recommend - 4.5/5.0 -

Even though I wasn’t happy with the cleaning job or not knowing the process of the repairs, I felt the men that worked on my car did an excellent job with repairing the damaged door handle and ignition.

Repair Quality - 5.0/5.0 -

The repairs of the driver’s side door handle and ignition work was great. Just not sure why some of the scratches that were made on the doors were not able to be buffed or removed. Those scratches were made by the thieves that stole my car.

Customer Service - 4.5/5.0 -

The only issue was I didn’t know what was going on with my car. Customer service should have followed up after forms were sent to work on the evaluation. Overall, when I did speak to personnel and the shop manager, I received great customer service. Chris Morris and his team were very professional. Also, Bob was very helpful when I needed help with my locked steering wheel.

My Experience - 3.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0 -

Bob, mgr, was super to work with. 5 star employee!

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0