Knapp Collision Repair Center
In operation 87 years.
body
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
See previous response
Customer Service - 0.5/5.0 -
Repairs: We received the vehicle back with various missing parts, not fully placed/adjusted into its place, and most importantly some things not working. Some missing equipment may be minor such as bolts , cushions, door handle backing and so forth but they weren't missing before. Now both left doors key sensors to unlock/lock don't work and remote start works every now and then. Customer Service: As the vehicle was taking longer than expected to get repaired, we called for an update at various times for our own rental purposes and they didn't pick up. We didn't receive updates until the day of pick up.
Likely to Recommend - 0.5/5.0 -
Not my worst enemy.
Repair Quality - 0.5/5.0 -
Since as of the time of taking this survey, the car is still not completed.
Customer Service - 0.5/5.0 -
They dropped every ball they could along the way of this repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
There’s a part that did not stick very well to the truck. The gold ring that goes over the tire. Other than that every thing work out good.
Customer Service - 5.0/5.0 -
Very nice employees. Great service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The paint job looks great and the manager replaced my break lights for me for free which I did appreciate. I have noticed two things though: 1. my driver side window doesn't go up while my door is closed now..I have to open the door to pull the window up all the way. I think the weatherstripping was put back in incorrectly? 2. And my door lock buttons doesnt work now on my driver's side..maybe wasn't reconnected when they put my door on. Both of these issues are on the door that was replaced at this location.
My Experience - 5.0/5.0 -
Adolfo Garcia couldn't have been more informative are helpful. He is a great representative for Knapp and I wouldn't hesitate recommending Knapp. Thank you Richard Lobue
Likely to Recommend - 5.0/5.0 -
Great service
Repair Quality - 5.0/5.0 -
Adolfo Garza couldn't have been more informative, helpful and nice. Service was excellent.
Customer Service - 5.0/5.0 -
Adolfo Garza couldn't have been more informative, helpful and nice. Service was excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The person who took care of me did an excellent job
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Need to fix two items
Customer Service - 5.0/5.0 -
I did found two problems and I got a call into the collision Specialist who is out of office until Monday
Likely to Recommend - 4.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service. Great work. Great communications and completed on schedule
Likely to Recommend - 5.0/5.0 -
I recommend Adolfo and Knapp Chevy to all!
Repair Quality - 5.0/5.0 -
the car looks perfect. i am so thankful to have my car back to normal after the wreck. Adolfo at Knapp did an absolute killer job!!!
Customer Service - 5.0/5.0 -
Adolfo at Knapp Chevrolet is world class. He is very hospital, an expert, and my car is running perfect, like new, after being struck by another car and undergoing $1,000s in repair work. I want to thank Adolfo and his crew for taking care of me. I recommend 10/10 for Adolfo and Knapp Chevy!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
NEVER!
Repair Quality - 0.5/5.0 -
Very poor craftsmanship serve item need to be corrected to this date 02/25/21 3 trips back to try to get things corrected and still heading over tomorrow. Very inconvenient
Customer Service - 0.5/5.0 -
Not the best experience. Poor management. Parts that were charged to the claim were not replaced as old ones remained. When inquired about this, management took no responsibility. Poor service, I've had to make multiple trips to correct craftsmanship and to today, February 25, 2021, work performed on my vehicle has not been corrected.
My Experience - 5.0/5.0 -
Excellent service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Super nice staff at Knapp Chevrolet. Adolfo was very helpful throughout the whole process, they worked fasta and very well done hob
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
A section of the front grill was actually damaged.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The gentleman- at Knapp Chevrolet auto repair shop was very nice & good on any questions I had from the time I was at the office to the time completed on my vehicle.