Tommie Vaughn Ford
As a vehicle owner you have the right to have your vehicle repaired at the shop of your choice. Don't let an insurance company make that choice for you. Please Choose Tommie Vaughn Motors.....
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Service Quality
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Great job. There are a couple small places where touch up paint was used. I’m not certain the reason why.
Customer Service - 4.5/5.0 -
Touch up paint use in a couple places is concerning
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Even in the midst of having a cha ge of names and systems. They were courteous and work done was beautiful.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
That was some of the most courteous and friendly service I have ever recieved I was very happy
Repair Quality - 5.0/5.0 -
Genaro was awesome he got us in there kept us updated on repairs made us genuinely feel he cared about our situation and I appreciate him being patient with me and my Dad
Customer Service - 5.0/5.0 -
Genaro was very caring and professional
Returned Clean
My Experience - 5.0/5.0 -
Thanks for a repair job that was totally satisfactory
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I'm very satisfied with the repairs
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I am writing this to express my extreme dissatisfaction with the recent repair work on my vehicle's rear bumper. I waited 15 days for the rear bumper, cover, and tail light to be changed, incurring a one thousand dollar deductible along with additional insurance and six hundred dollars in rental car expenses. After all of that, the current fitment is unacceptable as the parts do not align properly and leave a noticeable gap, leaving my car looking ugly. I am requesting that my vehicle be fitted with a genuine Lexus OEM part and that the shop ensure it is properly installed and painted to factory standards.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I am writing to express my extreme dissatisfaction with the recent body shop repair on my vehicle. After the repair, the rear bumper and bumper cover do not match or align properly with the rest of the car. It is clear that aftermarket parts were used instead of OEM, and the fitment is poor — there are visible gaps and misalignment that make the car look unfinished and unattractive. It does not appear that the parts were properly fitted or adjusted; rather, it looks like they were simply glued or forced into place. This is by far the worst body shop experience I have ever had. I am very unhappy with the final result and would not recommend your body shop to anyone. I expect you to correct this properly by replacing the aftermarket bumper with the correct OEM part and ensuring proper fitment and alignment so the car looks the way it should after a professional repair.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Highly recommend
Repair Quality - 5.0/5.0 -
Very satisfying experience all around. I was treated well. The repair was efficient and on schedule
Customer Service - 5.0/5.0 -
Excellent customer service
Returned Clean
My Experience - 5.0/5.0 -
Smooth and professional transaction and process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fixed the problem and other repairs as well. Thorough communication with reps about repair times and estimates were good.
Customer Service - 5.0/5.0 -
Good thorough communication with reps
Returned Clean
My Experience - 5.0/5.0 -
Genaro did a great job from start to finish with me - he made sure my car was taken care of. They went out of their way for make sure I had a good experience.
My Experience - 5.0/5.0 -
Our service advisor Genaro was amazing, kept us up to date and answered all my questions. Thank You!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Genaro was a great help throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Genaro and the team did great work. I really appreciate they’re help and service.
Customer Service - 5.0/5.0 -
Great customer service.
Returned Clean
My Experience - 5.0/5.0 -
Appreciate everyone. The quality of work and the sense of urgency in getting my vehicle repaired and back to me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Genaro was great to work with and the process was very easy! Loved the text updates.
Likely to Recommend - 5.0/5.0 -
Genaro went above and beyond to help me. He even fixed an issue another dealership messed up.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I only have Joe Myers to compare to TOMMY VAUGHN and I will never again go to Myers.
Repair Quality - 5.0/5.0 -
Special shout out to Gerado. The Tommy Vaughn Body Shop techs did a great job. This was the second time I had body repairs done here. Also, my car had been washed and vacuumed. First rate shop.