Knapp Collision Repair Center
In operation 87 years.
body
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great job! Catherine was kind and welcoming as I came in, and answered all of my questions. Adolfo was also kind and efficient with my initial drop off. Everything was communicated well, and in a timely manner. When I picked up my car I. Noticed the “damage” I thought I had on the back panel wasn’t repaired. However, Adolfo inspected it, me ruined it was just a little paint and proceeded to clean it up on the spot. Overall, it was smooth, professional, and well done. I will return!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Staff communicated well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Knapp has the very best customer service skills in the business
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Adolpho communicated well and often with us. The turn around of less than 48 hours was incredible and we are so grateful. Professional from beginning to end. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Sent an email. Outstanding! Very grateful. Joy to work with. We will definitely recommend to others. Jane & Bob Miller
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Adolfo was really helpful through the whole process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great crew very infomative....thamks
Likely to Recommend - 5.0/5.0 -
Great job, will spread the word.....
Repair Quality - 5.0/5.0 -
Great service , communication, professional, and very helpful......Thanks
Customer Service - 5.0/5.0 -
Very professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Love the Quality work and I appreciated the updates on status of my vehicle
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am very impressed with the repair turnaround time on my vehicle. Also, the management skills of Mr. Adolfo Garza in maintaining an almost daily updated repair progress report through my text was excellent!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The care of and the repair of my vehicle repair was just excellent. I am well pleased!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks Mr. Adolfo for taking care of it in such a prompt way. I was glad it was done in record time! I was impressed! I’m very grateful to all the people in Body Shop. Thank you to the lady at the front of Body Shop who was attentive to all details (like my old keys) You deserve FIVE stars in customer service. Everyone in Knapp is caring so we can have a gratifying experience. Blessings to you guys. You are the best!!.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Mr. Adolfo was very attentive to details and work was done in very few days. The tall African Am in body shop ensured I got everything I needed before I left with authentic good will. Thank you lady you are the best!!
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 4.0/5.0
Customer Service - 5.0/5.0 -
The guy was pretty nice even offered me a ride when the enterprise guy left me
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0 -
They should not be putting so much mileage on anyone's car while they are repairing it.
Repair Quality - 5.0/5.0 -
The repairs were stellar. Unfortunately, someone put 120 miles on my brand new car while it was in their shop and they did not document it appropriately on the paperwork. I understand the car needs to be test driven afterwards, but 120 miles is excessive. I have photos for proof.
Customer Service - 4.0/5.0 -
As mentioned, the people were great, but dishonest on the paperwork about adding 120 miles to my brand new car.