Koons Collision Center of Alexandria

4.8 (4,932reviews)

97%

(703) 823-6100

5800 Edsall Rd., Alexandria, VA 22304

97%

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5800 Edsall Rd.
Alexandria, VA 22304

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About Koons Collision Center of Alexandria

See Photos

5800 Edsall Rd.
Alexandria, VA 22304

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 63 years, 26 years at this location.

At Koons Collision Center of Alexandria, we proudly deliver the industry’s best-in-class collision repair service to the greater Alexandria Virginia area. We believe in creating a personal repair experience rooted in a foundation of trusted quality and superior service. Today, every repair is backed by our written lifetime warranty and our core values of integrity, family, service, and quality. We are proud to be consistently recognized for our exceptional customer service, commitment to enriching the industry, supporting Washington DC area charities, and training the next generation of skilled auto body technicians.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

Spanish
Korean
Arabic

Hours

Sun	Closed
Mon	8:00 am - 6:00 pm
Tue	8:00 am - 6:00 pm
Wed	8:00 am - 6:00 pm
Thu	8:00 am - 6:00 pm
Fri	8:00 am - 6:00 pm
Sat	Closed

* Holiday hours may differ.

Acura

Chrysler

Corvette C8

Dodge

Fiat

Ford

GM Electric Vehicles

Honda

Hyundai

I-Car

Jeep

Kia

Ram

Tesla

Call

Website

Reviews (4,932)

Sort By:
Newest
Rating

4,027 Customers Rated

5 Stars

66.7% Complete

(3288)
4 Stars

9.4% Complete

(464)
3 Stars

2.2% Complete

(109)
2 Stars

1.1% Complete

(56)
1 Star

0.7% Complete

(35)
< 1 Star

1.5% Complete

(75)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding service quality, clear and proactive communication, and timely repairs — often completed ahead of schedule. Many highlight how thoroughly they were kept informed throughout the repair process via calls, texts, and in-person updates, making stressful situations feel manageable. Repair quality is frequently described as flawless, with vehicles returned looking brand new and often cleaned inside and out. A few customers noted areas for improvement, including occasional delays due to parts availability, isolated quality control issues flagged at pickup, and communication gaps in select cases — all mentioned directly by customers in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"... repairs were completed in a timely manner, and the quality of the work exceeded my expectations. My car looked and drove like new again. What truly stood out was their reliability ..." Read more

"Totally satisfied with the quality of the repair. The work was completed well, my vehicle was returned in great condition, and ..." Read more

"... headaches. Prompt service. Answered all of my questions. Make my car look brand new. I couldnt have asked for more. I am glad I went with them as opposed to the other ..." Read more

"... advisor provided transparent, detailed updates, and the repair was completed perfectly on the first visit, making the experience stress-free" Read more

"... through every step of the process for my repairs. The car feels like it's back to the state it was before the accident." Read more

"Ready three days before the expected pickup! 🎉🎉🎉"

"Ready a day earlier than promised."

"It was repaired and returned to me earlier than was initially an anticipated"

"... passenger-side handle that wont come off. On top of that, the repair took about three weeks longer than estimated, forcing me to pay rental car costs out of pocket after insurance stopped covering ..." Read more

"... finish. Everything was communicated clearly, and my repair was actually completed earlier than expected because many of the parts were already in inventory. The adjuster kept me updated ..." Read more

"Seamless service from start to finish. I am really impressed with their followthrough, communication and delivering faster than promised. ..." Read more

"the communication was excellent. They explained the progress clearly and made sure I understood exactly what was happening ..." Read more

"... improved. While status updates were provided, the tone during phone interactions felt dismissive and made it uncomfortable to ask reasonable follow up questions about my vehicle." Read more

"Did not hear from repair shop at all during time car was in shop"

"Excellent communication, clear description of what repairs were needed, handled insurance smoothly. Thank you!"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... repairs were completed in a timely manner, and the quality of the work exceeded my expectations. My car looked and drove like new again. What truly stood out was their reliability ..." Read more

"Totally satisfied with the quality of the repair. The work was completed well, my vehicle was returned in great condition, and ..." Read more

"... headaches. Prompt service. Answered all of my questions. Make my car look brand new. I couldnt have asked for more. I am glad I went with them as opposed to the other ..." Read more

"... advisor provided transparent, detailed updates, and the repair was completed perfectly on the first visit, making the experience stress-free" Read more

"... through every step of the process for my repairs. The car feels like it's back to the state it was before the accident." Read more

"Ready three days before the expected pickup! 🎉🎉🎉"

"Ready a day earlier than promised."

"It was repaired and returned to me earlier than was initially an anticipated"

"Seamless service from start to finish. I am really impressed with their followthrough, communication and delivering faster than promised. ..." Read more

"the communication was excellent. They explained the progress clearly and made sure I understood exactly what was happening ..." Read more

"... improved. While status updates were provided, the tone during phone interactions felt dismissive and made it uncomfortable to ask reasonable follow up questions about my vehicle." Read more

"Did not hear from repair shop at all during time car was in shop"

"Excellent communication, clear description of what repairs were needed, handled insurance smoothly. Thank you!"

Justin (Tesla owner) reviewed 9/3/26

George (Tesla owner) reviewed 9/3/26

Karen (Tesla owner) reviewed 9/3/26

Gene (Tesla owner) reviewed 9/3/26

Very satisfied. Only minor issue is while the estimator was on vacation, I wasn’t able to obtain an accurate update on when the car will be finished.

The estimator was great. The receptionist while still good not as much.

Taylor (Toyota owner) reviewed 9/2/26

James (GMC owner) reviewed 9/2/26

Professional and courteous service, with frequent status updates.

Kept me notified of status updates

Professional, courteous and attentive

Paul (Nissan owner) reviewed 8/31/26

Tia-Joyce (Ford owner) reviewed 8/31/26

Janette (Toyota owner) reviewed 8/31/26

Ryan was knowledgeable, thorough, detailed, consistent, reliable, honest. and professional. Thank you, Ryan!

Everyone communicated clearly and delivered on exactly what was promised.

Sean (Tesla owner) reviewed 8/31/26

Effrem (Tesla owner) reviewed 8/31/26

Tiffany (Toyota owner) reviewed 8/31/26

Florence (Mercedes-Benz owner) reviewed 8/31/26

Thank you for cleaning the inside and outside of my car. The service technician was very polite

Teresa (Toyota owner) reviewed 8/29/26

No escomplicado

Muy exelente

Muy contenta

Ricardo (Volkswagen owner) reviewed 8/27/26

I had a great experience with the collision repair service. Lionel provided excellent customer service throughout the entire process; professional, helpful, and attentive to every detail. The repair was handled efficiently, and I’m very happy with the results. Highly recommend Lionel and the team for great service!

Keyo (Lexus owner) reviewed 8/27/26

Absolutely

Great job team was informative every step Of the way! Technician that was on my vehicle 5 stars!!!!

Above and beyond

Madison (Toyota owner) reviewed 8/26/26

THANKK YOU SO SO MUCH!! My boss said her van looks absolutely amazing!

Nensi (Honda owner) reviewed 8/25/26

Translated from Spanish by Carwise

Translate review to English

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Buen trabajo

Assietou (Toyota owner) reviewed 8/25/26

I will always recommend Koons of Alexandria to my colleagues!

Thank you for your service, I appreciate it very much! My car is well maintained.

Satisfied with the customer service !

Elias (Tesla owner) reviewed 8/24/26

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Some insurance companies may want you to visit their Claims Center for an inspection before having your car repaired. You can do this, or you may leave your car at your auto body repair shop and ask that the insurance company inspect the car there.

Koons Collision Center of Alexandria

Get an AI powered repair cost prediction

About Koons Collision Center of Alexandria

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Reviews (4,932)

4,027 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 4.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -