Kubis Autobody -Paul Ries Auto Body-Westmont
In operation 108 years.
Paul Ries & Sons Kubis location is a family owned auto repair business that has been in business since 1913. Our goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging with our customers. We've been repairing vehicles for more than 100 years. Our collision center is known for its expertise, honesty, and stellar service.
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks wonderful after being at Kubis.
Customer Service - 5.0/5.0 -
Mikaela was great!
Returned Clean
Likely to Recommend - 0.5/5.0 -
I went from a long time customer along with my entire family. That would recommend this shop . To tell people to stay a way from the shop.
Repair Quality - 0.5/5.0 -
I feel that the shop tries to do as little as possible and doesn't even complete the work that necessary. The work that is done is subpar. Along with there is no customer service . Attitude, it's what you receive from the manager of the shop.
Customer Service - 0.5/5.0 -
Once again nothing but attitude from the manager
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I'm very happy with the repair work done at Kubi's. Excellent work.
Customer Service - 5.0/5.0 -
The estimator went over everything prior to the work and wrote a detailed estimate.
Returned Clean
My Experience - 0.0/5.0 -
I was disappointed with both the quality of the final inspection and the lack of communication throughout the repair process. There were still paint/marker markings on the vehicle when it was returned to me. When I pointed one out to the estimator, they simply rubbed it off with their finger. More concerning, I noticed several minor paint chips, scratches, dents/gouges, and other imperfections in the bodywork when inspecting the vehicle at pickup. I would have gladly discussed having these addressed while the vehicle was already at the shop for more than a week, but none of them were brought to my attention during the repair process. At this point, I cannot even determine whether some of this damage was present when I dropped the vehicle off or occurred while it was at the shop. That is particularly frustrating because I received very little communication about the vehicle’s condition or the work being performed while it was there. Unfortunately, this has also left me with very little confidence in the repairs that I cannot personally inspect. I will be raising my concerns with my insurance company and asking to review the shop’s before-and-after photographs and documentation supporting the work that was billed and completed. Even if the documentation ultimately shows that all of the authorized repairs were completed correctly, the customer experience was poor. As the vehicle owner, I was largely left in the dark throughout the process, and the condition in which the vehicle was presented to me at pickup did not inspire confidence in the quality control of the repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Impressed with quality of work and overall professional operation. Thank you!
Customer Service - 5.0/5.0 -
Great staff, fulfilling customer engagement.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Thank you for everything!
Repair Quality - 5.0/5.0 -
The repairs were great and the communication and timeline as well.
Customer Service - 5.0/5.0 -
I greatly appreciated the text updates on the progress.
Returned Clean
Likely to Recommend - 2.5/5.0 -
They did good work for the most part. There were a few things I wasn't happy with. I get that they're so busy with hail damage right now but I feel like if an accident happens it should be taken care of before the customer comes to get their car. They could have fixed the scratches before I came the first time. My insurance would have kept paying for my rental, because I wouldn't have returned it and I had more days available. I wouldn't have even known it was scratched. I get accidents happen.
Repair Quality - 2.5/5.0 -
I went in for hail damage and that was good work; the dents were all gone. There was a new scratch, though, on the hood that happened in your shop. The guy that showed me car and went over it, didn't take me around my car and kept me in the back of my car. I went to see a different dent that was fixed and I saw the scratch. I feel like they were trying to hide it so I would leave. I wasn't mad it got scratched accidents happen, but I feel like it should have been seen and fixed before I picked it up. I had to come back and that was a whole other issue with the rental for that time.
Customer Service - 2.0/5.0 -
For the initial time there for hail damage, like I stated previously, I felt like the scratch was purposely hidden. When I had to come back they tried to get my insurance to cover my rental when it was their fault I had to come back. Enterprise had to come to them to finally get the bill to cover it. They didn't send it after multiple attempts from Enterprise.That's disappointing.
Returned Clean
My Experience - 0.0/5.0 -
It was delayed 4 different times. But the main annoyance was each day it was due I had to call late in the day no only to be told it's delayed again. A lot of my plans were cancelled at last minute.
Likely to Recommend - 5.0/5.0 -
Highly recommend
Repair Quality - 5.0/5.0 -
Excellent work I highly recommend!
Customer Service - 5.0/5.0 -
Excellent customer service
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Delayed due to parts. Still waiting for tire well lined and have to go back to finsih
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work completed on our 2019 Ford Explorer for all the hail damage dents was exceptional. Thank you very much. Brenda and Mike Grecco
Customer Service - 5.0/5.0 -
Everyone at Kubis was very friendly and helpful.
Returned Clean
My Experience - 5.0/5.0 -
Kubis did a great job with my car and it looks beautiful and was done on time. Everyone was great to work with and you did a good job of dealing with insurance.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Kubis treats our car as though they were the owner. Great people who remember us as people and treat us as friends. Exceptional work. We're repeat users and refer folks when they are in need of auto repair location
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had hail damage on my car and my car looks like new after it was repaired. I am very pleased with the results and the courtesy and professionalism of the staff.
Customer Service - 5.0/5.0 -
Customer service was great.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Made my car look like new. Truly wonderful.
Customer Service - 5.0/5.0 -
Everyone was friendly, approachable and informative.
Returned Clean
My Experience - 5.0/5.0 -
It looks like a new car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0 -
Looks good!
Customer Service - 3.0/5.0 -
Everyone was very friendly and respinsive. However, I don’t know why you had me drop my car off on June 15 when you hadn’t even heard back from the dealer about the parts needed. I was without a car for over a month!