Stelton Motors-Paul Ries & Sons Oak Park

4.8 (378reviews)
96%
639 Madison St,  Oak Park [email protected],  IL  60302
Bot
Shop AssistantSparkles

In operation 113 years, 81 years at this location.

Stelton Auto Body is a family owned auto repair business that has been in business since 1945. in 2023 Paul Ries & Sons acquired Stelton because they carried the same traits and values as we do. Our goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging with our customers.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 4:00 pm
Tue 7:30 am - 4:00 pm
Wed 7:30 am - 4:00 pm
Thu 7:30 am - 4:00 pm
Fri 7:30 am - 4:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (378)

Likely to Recommend

Friendly staff, quick repairs, and convenient location

Repair Quality

Paint job looks great, small gap in between the bumper and grill replacement. Still very good work on a 16 year old truck

Customer Service

Was called with updates frequently as to the progress on the repairs. Due to being at work, was informed that my truck could be dropped off at my house

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Unfortunately, this was not a good experience for us. We choose Stelton over the recommended auto repair shop because of the great reviews but, I do not see us returning. When I came to pick up my vehicle, I got in the car and put it in drive and the driver side door lock malfunctioned. I went back in and I was told it was coincidence that the lock wore out while it was in the shop. It was on the driver side door. The driver side was apart of the reason for bringing my car in. When asked why they didn’t notice the problem, my wife was told because the only drove it out and parked, too short of a drive. The malfunction happens when you put the car in gear. I might be able to understand the coincidence of something else failing while in the shop, but then tell me when it happens, not when I’m picking up my car. Then we were told they didn’t notice because they only moved the car to the street… it happens when you put the car in gear. I’m now charged for the new locking mechanism. Very frustrated, and feel like I just got taken because I’m not a mechanic.

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great work on my car after hail damage. They worked well with my insurance. Would recommend

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Good work On time

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

My son, Jaiden, was involved in an auto accident last year and had taken the vehicle to Stelton Motors for repairs. They were highly recommended.

Repair Quality

When I received my vehicle, I couldn’t tell it had been in an accident. The repairs were done exceptionally well. Even washing my car was a pleasant surprise, making me feel appreciated by Stelton Motors.

Customer Service

I had an exceptional experience with the customer service when I visited the dealership to drop off the keys and pick up my vehicle. The young lady at the front desk had a warm smile and was incredibly helpful. She answered all my questions and made the process smooth and hassle-free. Kudos to her for her excellent service!

Returned Clean

Likely to Recommend

Repair Quality

I had a wonderful experience from start to finish. From the friendly service, convenience, and thorough communication, I can’t say enough good things about the services received. I recommend them 100 percent.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Excellent work, friendly staff, repairs done on time. And bonus close to where I live. I do highly recommend them to friends.

Repair Quality

Excellent across the board. Personnel were courteous & clear in description of the repair . Repair was extremely well done & conformed with my needs. Team went the extra mile when completing the job.

Customer Service

As mentioned, super nice & helpful. Clear & with great follow through.

Returned Clean

Likely to Recommend

Repair Quality

Great job and very courteous service

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Amanda was great about responding to my emails and everyone was so friendly and efficient and made me feel good about the experience at every step of the way.

Likely to Recommend

Repair Quality

Very happy with the care and concern of the team and it dose take a team.

Customer Service

They forgot to do a service on my car and I had to pay for another rental fee. But overall great service.

Returned Clean

Likely to Recommend

Excellent company!

Repair Quality

I was impressed with the whole team! Excellent service and they went the extra mile! Thanks to the receptionist who was extra special!

Customer Service

See previous

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Only body shop REIS i would refer people to

Repair Quality

John. Amanda. Marie were fantastic

Customer Service

Xcellent john. Amanda . Marie

Returned Clean

Likely to Recommend

Repair Quality

Service was very good. When a lighting issue was discovered, I was able to bring my car back and the problem was quickly managed.

Customer Service

The woman at the front desk was very pleasant and helpful. When I called with a couple of questions, she got the answers at that time. I didn’t have to wait for a call back.

Returned Clean