Paul Ries and Sons - II

Likely to Recommend - 5.0/5.0 -

Very likely

Repair Quality - 5.0/5.0 -

Terrific service. Professional, efficient and friend

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 3.5/5.0 -

Nick, the owner, was very helpful when I was able to reach him. He took the time to answer detailed questions and provide updates, which I really appreciated. However, it was sometimes difficult to get in touch with him when he wasn’t there, and he wasn’t always available. Unfortunately, I also felt that the customer service from the woman who answered the phone when Nick was unavailable could have been much better. There were times when I felt I was receiving an attitude rather than helpful assistance. I was also frequently told that I would receive a call back that same day, but the call often never came. As a result, I had to repeatedly call back until someone was available to answer. Overall, I appreciated Nick’s help and willingness to communicate when I could reach him, but the inconsistency in communication and customer service made the experience frustrating.

My Experience - 5.0/5.0 -

I was very happy with the work done by Paul Ries and Sons. They kept me informed through the entire process. Everyone was so courteous. My car looks fabulous and I was so happy to get it back. I would highly recommend them.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 1.5/5.0 -

I left my car the day before I left for a 12 day vacation with the understanding that would be ready when I got back. It was not. I took four extra business days. Yes you rented a car for me. But I got a different story every time I told it was going to take another day. And when I got my car back, it was clear that someone had gone through every nook and cranny. Things were misplaced out of the console and glove box, everything had been taken out of the seat back pockets, even the overhead sunglass case had been opened and my registration was missing. There were a few small things missing and also a specialized car charger. When I called to inform the shop, they acted like it was not a big deal and they took zero responsibility. I wasn’t looking for reimbursement. I was looking for acknowledgment.

Returned Clean

My Experience - 5.0/5.0 -

"Nick and his team were absolutely amazing! The moment I walked into the shop, I was greeted warmly. My Audi Q3 was involved in a hit-and-run in a parking lot, leaving me with so many questions. Nick was extremely helpful, thorough, and gave me detailed information that answered everything. I have never felt so at ease in an auto body repair shop.Once he gave me the estimate, it was a total no-brainer, so I booked the repair. I dropped my car off four days later, and it was completely ready in just a day and a half! The service was incredibly fast, efficient, and professional.I couldn’t be more pleased with the final result. To top it off, my car was returned to me nice and clean—which I deeply appreciated since I was planning to get it washed the next day! Thank you, Nick and team. You really are the best around!"

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Staff worker were polite and courteous.

Customer Service - 5.0/5.0 -

Very courteous.

Likely to Recommend - 0.5/5.0 -

My repair work was mansplaining and didn't make me feel like they were honest about what was done

Repair Quality - 2.5/5.0 -

The reviews that are advertised are from several years ago and not the caliber of service that was received

Customer Service - 2.5/5.0 -

Those so call keep you up to date on your repairs never happened. I had to do all the follow-up calls

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

It was great service

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0 -

There is a weird noise when my driver side window goes down. It sounds as if there is either residue glass that it is clashing with or like the window is slightly off track. There is also still broken glass in the middle console of the car and plenty under my seat. I cut my finger while looking for my tire gauge in the middle console which is how I noticed the broken glass.

Customer Service - 4.0/5.0 -

The personnel is very nice and helpful everytime we have connected. I called about the sound of the window and was asked to bring it back so they can look it over. The lower rating comes from it being almost 2 weeks without an update on the status of my car and I had to keep calling in myself.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They did a good

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Took longer than expected. Still love the shop

Customer Service - 4.0/5.0 -

Took longer than expected. Still love the shop

Likely to Recommend - 0.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 2.5/5.0

My Experience - 5.0/5.0 -

Good quality work

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Have to return for missing strip.

Customer Service - 4.5/5.0 -

Mechanism and office staff friendly

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Your service is excellent always

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I really like the job that was done on my car. My son Cesar Soto has taken his cars in to you when he has needed painting or repair. He recommended me to you and I am totally satisfied with the job done to my car.

Customer Service - 5.0/5.0 -

Very kind and professional and made sure I was happy and satisfied with the job done to my car.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything returned to original condition. The only issue was the delay getting the parts (in particular, replacement airbag, but apparently that’s the reason for the rash of airbag thefts in first place).

Customer Service - 5.0/5.0

Returned Clean