Paul Ries and Sons - II

My Experience - 5.0/5.0 -

You provide outstanding service to me, kept me informed which is important to know. That is the type of service I look for and you exceeded my expectations thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Jon took great professional care of us as always Paul Ries and Sons are the best

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I’ll give them a six out of five stars that’s how good they are

Repair Quality - 5.0/5.0 -

Paul Ries & Sons Auto Repair is ONE of the best AND ONLY repair shops that I will refer friends and family to. They did such a wonderful job on my car that it looks like a brand new car!

Customer Service - 5.0/5.0 -

The front desk lady, Itzel ,is very, very friendly, knowledgeable and kind.

Returned Clean

My Experience - 5.0/5.0 -

I love the entire experience from start to finish.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer service was top notch, very personal from quote to finish. I would and have recommended Paul Ries

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0 -

had to return one week after picking up my vehicle to touch up repairs

Customer Service - 3.5/5.0

Likely to Recommend - 5.0/5.0 -

I already do recommend people & will continue.

Repair Quality - 5.0/5.0 -

They do great work. Nick is great to work with!

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

We used Paul Ries a few times and gave them one last chance to keep us for future business but we were unhappy with the lack of communication.

Repair Quality - 2.5/5.0 -

The door repair was done well. The other items we spoke about at the initial visit with Carl that he said he would take a look at(rear camera sensor and weather stripping in the door that leaked water inside the door) were never followed up with or mentioned.

Customer Service - 0.5/5.0 -

It took over a week for me to call to see when I should bring my car in make the repairs after the parts were ordered, and left messages that were never returned, called several times for status updates on the car’s repair and again did not get through left messages to receive a call back and did not receive one. When I called and did speak to the receptionist, I was put on hold for 15 minutes, so I hung up, called back and took another 5 minutes before speaking to someone who worked on my car to let me know that it would likely be ready the next day and that I would receive a call in the morning if I would be able to pick it up. I never received the call, called in the afternoon and was told it was ready aside from a cosmetic piece that needed to be reordered as it ripped as it was being applied to my car but I could come pick it up and return another day to have it put on. There was no way for me to pick up my car before close of day from my location as I was calling after 2:00 and was not expecting to pick up the car since I didn’t get a call earlier in the day so I could make arrangements as I asked the day before. Communication is NOT GOOD at Paul Ries

Returned Clean

Likely to Recommend - 5.0/5.0 -

Very likely

Repair Quality - 5.0/5.0 -

Terrific service. Professional, efficient and friend

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 3.5/5.0 -

Nick, the owner, was very helpful when I was able to reach him. He took the time to answer detailed questions and provide updates, which I really appreciated. However, it was sometimes difficult to get in touch with him when he wasn’t there, and he wasn’t always available. Unfortunately, I also felt that the customer service from the woman who answered the phone when Nick was unavailable could have been much better. There were times when I felt I was receiving an attitude rather than helpful assistance. I was also frequently told that I would receive a call back that same day, but the call often never came. As a result, I had to repeatedly call back until someone was available to answer. Overall, I appreciated Nick’s help and willingness to communicate when I could reach him, but the inconsistency in communication and customer service made the experience frustrating.

My Experience - 5.0/5.0 -

I was very happy with the work done by Paul Ries and Sons. They kept me informed through the entire process. Everyone was so courteous. My car looks fabulous and I was so happy to get it back. I would highly recommend them.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 1.5/5.0 -

I left my car the day before I left for a 12 day vacation with the understanding that would be ready when I got back. It was not. I took four extra business days. Yes you rented a car for me. But I got a different story every time I told it was going to take another day. And when I got my car back, it was clear that someone had gone through every nook and cranny. Things were misplaced out of the console and glove box, everything had been taken out of the seat back pockets, even the overhead sunglass case had been opened and my registration was missing. There were a few small things missing and also a specialized car charger. When I called to inform the shop, they acted like it was not a big deal and they took zero responsibility. I wasn’t looking for reimbursement. I was looking for acknowledgment.

Returned Clean

My Experience - 5.0/5.0 -

"Nick and his team were absolutely amazing! The moment I walked into the shop, I was greeted warmly. My Audi Q3 was involved in a hit-and-run in a parking lot, leaving me with so many questions. Nick was extremely helpful, thorough, and gave me detailed information that answered everything. I have never felt so at ease in an auto body repair shop.Once he gave me the estimate, it was a total no-brainer, so I booked the repair. I dropped my car off four days later, and it was completely ready in just a day and a half! The service was incredibly fast, efficient, and professional.I couldn’t be more pleased with the final result. To top it off, my car was returned to me nice and clean—which I deeply appreciated since I was planning to get it washed the next day! Thank you, Nick and team. You really are the best around!"

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Staff worker were polite and courteous.

Customer Service - 5.0/5.0 -

Very courteous.