KW Auto Body-Ala Moana
In operation 42 years, 12 years at this location.
repair estimate and inspection by appointment only
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 4:30 pm |
| Tue | 7:00 am - 4:30 pm |
| Wed | 7:00 am - 4:30 pm |
| Thu | 7:00 am - 4:30 pm |
| Fri | 7:00 am - 11:00 am |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Once my insurance company and I had approved the repair estimates it took over 6 weeks to begin repairs because the parts required were not put on order. I called a week after delivering the car and was told by the woman in your office that parts were on order but not arrived. She also said she would call to check on it and let me know. She never called me back. This process was repeated two more times over the next almost 3 weeks whenever I called, but she never called back after checking the status. I decided go to your shop to speak to someone. That was the assistant manager. After I explained what I had been told over the last few weeks, he went into the office and checked the computer. He then apologized to me that the order for the parts had only been made two days ago. The parts came about a week later so I delivered the car over 5 weeks after 3 BS responses from the office woman that parts were on order and she would call back after checking. No call backs were received. Thus I had to.postpone a business trip to the mainland and rent a car for longer than necessary.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Car looks great and love that they kept me updated through each step. Thank you so much!
Likely to Recommend - 0.5/5.0 -
Unfortunately, no. I don't think a nice relatively new Lexus should be returned to me in the condition it was. Now I have to spend more time and money to clean the interior that was not dirty when I dropped it off to KW Auto Body.
Repair Quality - 2.0/5.0 -
When I went to p/u my car, there was still a gouge that was not repaired on rear right side. They forgot this damage/part and had to order it from Lexus and installed it a day later. Also, 2 areas of trim: around passenger side wheel and lower part near front door were not tightly installed/loose. The interior of my car was quite dirty in several areas. Stains/smudges on both the driver and passenger leather seats. Pen mark on passenger seat. Also, what I guess is auto-body dust throughout. It seems my window(s) and/or trunk were left open as there is a thin layer all over the trunk mat and items.
Customer Service - 4.5/5.0 -
Everyone I communicated with was professional and kind.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Outstanding service! Special thank you to Reyanne for providing me with the best possible service. She answered all of our questions and very polite.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
1) Your staff is most wonderful and helpful. 2) Your manager is most understanding and helped me. 3) My car is beautifully restored to perfection. I am sooo grateful!!!!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
KW Auto Body is very efficient. Once the estimates and parts are received, KW Auto Body gives current updates on the repairs to your auto. I never felt the need to call them as to when my auto would be ready for pickup. The estimate days that my car would be ready was spot on. Thank you very much for the excellent work! It is much appreciated.
My Experience - 5.0/5.0 -
I enjoyed the weekly updates
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast , good and friendly staff
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You did good job for repairing our Tesla Model Y car....