Lafontaine Collision Center

4.6 (1,094reviews)
90%
4000 W Highland Rd. (Mailing),  Highland,  MI  48356

In operation 18 years.

In An Accident? Does Your Car Have Dents Or Scratches That You’d Like To Have Erased? What about a lease ending soon and want a FREE estimate to make sure your vehicle meets the turn-in requirements? Make LaFontaine Collision Centers your first call and we’ll help you through the process, every step of the way. We repair all makes and models and offer a lifetime warranty on all work completed. All insurance companies are accepted; we’ll even help you through the process of working with your carrier! Contact us to find out how to email or text photos of your vehicle and receive an instant estimate from our team of professionals. For those that may not have time to drop-off their vehicle at one of our collision center locations, we offer pick-up and delivery options. And if you do have time to drop it off, but not enough time to wait for repairs, then we have loaner vehicles for your convenience. Don’t wait to call us, we can help remove the stress of vehicle repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
GM
GM CRN BrightDrop Fleet
GM Electric Vehicles
I-Car
Polestar
Volvo

Reviews (1,094)

Likely to Recommend

Repair Quality

Great job

Customer Service

Returned Clean

Likely to Recommend

No way , no how and never. There is a lack of accountability with this department within lafontaine. Vehicle was delivered on January 10 th and' got it back on April 14th. Seem a long time for the repair.

Repair Quality

This was one of the most frustrating experiences I have ever had. Lack of communication, no follow.up, didn’t return phone calls and never an update on the the status unless I called (which rarely resulted in a returned call). I would never recommend buying from any lafontaine dealership based on my experience. My lease is up in August of 2027 and would like to know why I should choose lafontaine again.

Customer Service

Lack of communication, status updates or anything. The only positive and reason I gave this a two is the free loaner received after my wife called for many weeks. Not sure what there service level agreements standards are but I had to call the collision shop to find out my sierra was ready to be piked up.

Returned Clean

Likely to Recommend

Already posted on Facebook that I highly recommend the Lafontaine Collision shop with a picture of my truck..

Repair Quality

Excellent!

Customer Service

Matt and Mike were wonderful at communicating with me on the progress of my truck!

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Staff is amazing, and my vehicle looks brand new

Customer Service

Amazing people

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Tony is amazing

Customer Service

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Repair Quality

Matt and Mike were awesome!!

Customer Service

Returned Clean

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The customer service was outstanding. Matt Jones and Toni where very outstanding went above and beyond, having to deal with the insurance company.

Repair Quality

I had excellent customer service.Matt Jones kept me up to date on all communication between the dealership and my insurance company.

Customer Service

Excellent customer service from check in to check out

Returned Clean

Likely to Recommend

Repair Quality

I had front end damage from hitting a large raccoon. The team did a great job in fixing the vehicle

Customer Service

Returned Clean

Likely to Recommend

Several coworkers feel same way. I am reaching out to Stellar to block you for future GM. You cost GM 3k rental due to misjudged estimate… or however you look at it … sitting waiting for parts.

Repair Quality

I had to pay for 6 weeks of a rental car due to initial assessment inaccuracy assessing damaged parts. You didn’t even open the hood to determine what was damaged. If you paid for the rental car, I wouldn’t care, but you cost me an additional month rental charges due to what I assess as an incompetent initial assessment inaccuracy assessment. I get sometimes you run into surprises, but I suspect a little attention to detail could have saved me $$$.

Customer Service

Same

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

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Repair Quality

They trouble shot it Claimed it totaled

Customer Service

They are very nnice to deal with

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Repair Quality

Customer Service

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I would definitely recommend them with the highest standards.

Repair Quality

Very professional, friendly and helpful

Customer Service

I couldn’t say enough about the way I was treated by the entire team. I would highly recommend them to everyone

Returned Clean

Likely to Recommend

Repair Quality

Yes LaFontaine did an excellent job,

Customer Service

Very friendly very helpful would definitely recommend

Likely to Recommend

Repair Quality

I was told it would take a couple of days it ended up being 2 weeks. If I had been told that at the beginning it would have been fine.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean