LaFontaine Collision of Southfield
In operation 10 years.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Possible issue with left fender camera, rear hatch close button and the driver side windshield washer jet. I need to know if I should take it to Tesla Service or bring it back to Lafontaine.
Likely to Recommend - 0.5/5.0 -
Worst customer service iev ever had no loaner car car came back with over spray have to have it It was professionally detailed to get rid of. All the little paint dots.The service Center manager is rude. And not willing to help you.They also had my car parts for. A month and a half while saying that they didn't have them until miraculously, they redid their inventory and found my parts. I've never been more dissatisfied with the company and. I would highly recommend spending your hard earned dollars with someone that will show you the respect your money deserves. These are not the people.
Repair Quality - 0.5/5.0 -
Worst customer service iev ever had no loaner car car came back with over spray have to have it It was professionally detailed to get rid of. All the little paint dots.The service Center manager is rude. And not willing to help you.They also had my car parts for. A month and a half while saying that they didn't have them until miraculously, they redid their inventory and found my parts. I've never been more dissatisfied with the company and. I would highly recommend spending your hard earned dollars with someone that will show you the respect your money deserves. These are not the people.
Customer Service - 0.5/5.0 -
Worst customer service iev ever had no loaner car car came back with over spray have to have it It was professionally detailed to get rid of. All the little paint dots.The service Center manager is rude. And not willing to help you.They also had my car parts for. A month and a half while saying that they didn't have them until miraculously, they redid their inventory and found my parts. I've never been more dissatisfied with the company and. I would highly recommend spending your hard earned dollars with someone that will show you the respect your money deserves. These are not the people.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
$10,000 worth of work and 3 months later? Im returning the car to the facility on Monday 10/3. Then, rent a car out of pocket. No loaners are ever available….shit!!
Repair Quality - 2.0/5.0 -
My car is not doing so good. Im smelling antifreeze and wierd smells. My car is cutting off when I sharply turn to the left. The alarm was going off today after I stopped, cut the car off and opened the door. Oddly, no check engine light is on.
Customer Service - 3.0/5.0 -
No comment….
Returned Clean
Likely to Recommend - 5.0/5.0 -
I want my work to comes with a warranty so the dealership is where it gets done.
Repair Quality - 5.0/5.0 -
Thanks to Aaron for his help.
Customer Service - 5.0/5.0 -
Thanks to Aaron for his help
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
NEVER!!!!!!!
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
Poor service from management (top) to staff
Returned Clean
Likely to Recommend - 0.5/5.0 -
Not a chance
Repair Quality - 1.5/5.0 -
Poor communication from repair facility on timeline for getting it done. I was told 3-4 days max prior to taking it in and got it back over 7 days later after waiting months for parts. This caused me to miss the first day of a vacation I already had planned and paid for. Also, mediocre paint job at best. Bubbling and roughness in paint around backup parking sensors.
Customer Service - 1.5/5.0 -
Poor communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Good listening, advising, easy, I liked their job Thank you
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 0.5/5.0 -
Not a great experience over-all. I would like to discuss the situation with someone as there are many open items.
Repair Quality - 0.5/5.0 -
The job was partially completed. Several parts were excluded from the repair or not replaced even though it was indicated that they were. I am now also missing several things from t he vehicle, including my rear trunk floor panel and my all season floor mat.
Customer Service - 1.5/5.0 -
Updates were sparse and I would generally have to prompt for them.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
They told me the parts were in and to bring it in on April 11 and they didn’t even start repairs until 31/2 weeks later
Customer Service - 0.5/5.0 -
Sylvia didn’t care and never apologized
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Took my college sons car in for a minor repair due to an accident. The work was decent at best. But I noticed that the driver side chair was broken. It was not broken prior to taking it in for service. I have pictures prior to on the day of service and so does my insurance company, they said it was not their fault. I guess a ghost broke it! I will never go back to this repair shop again nor will I ever recommend anyone. Also they didn’t even bother to wipe all the dust and dirt inside the car before returning it to us. I had to ask for them to at least clean the car. This place is a joke!
Customer Service - 0.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
My cars codes were not clear now I have to go to the dealership to get them cleared
Likely to Recommend - 3.0/5.0
Repair Quality - 2.0/5.0 -
Took way longer then I was told and the bumper is still off. They were also supposed to replace the hood but didn’t now I’m not sure if that’s on the body shop or on the dealer
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Dan was good at serving me when I brought my car in and when I picked up my car the store manager was very nice and friendly can't remember her but she is Was COOL. THANK YOU ALL
Likely to Recommend - 5.0/5.0 -
fast service
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Dan was great