LaFontaine Collision of Southfield

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

I was very patient as it took over 3 months to get my car back (and I understand parts are scarce) but there was always a miscommunication regarding when they were getting parts. Upon a second look of my car after getting it back I found they took off my GT Emblem to paint the bumper and never put it back on. So now I have a spot on my car that has old glue in the shape of GT. Wish it would have got towed somewhere else. Will never recommend for those issues alone.

Customer Service - 2.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0 -

Process did not start off well but I was satisfied by the end.

Customer Service - 4.0/5.0 -

Informed was lost, parts not ordered, loaner vehicle was poor. However customer service was understanding and empathetic to my needs.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 2.5/5.0 -

It is clear that the staff worked hard but are understaffed and not able to provide great customer service. When I did interact with them, it was good.

Returned Clean

Likely to Recommend - 5.0/5.0 -

the shop yes but your company is more like a 3

Repair Quality - 5.0/5.0 -

There was no repair but the collision center was completely awesome. Every attempt to talk with my adjuster ended with crickets and her ignoring my emails. She was absolutely no help and has me seriously contemplating finding a new insurance company. I imagine everyone is short staffed but still no excuse to ignore customers

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0 -

The work was great but I still believe I paid more than what I was supposed to but the issue wasn't gonna be resolved so I just cut my losses with the situation but altogether I'm happy

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 1.5/5.0 -

If it wasn't for Sylvia, I would have given this a Negative 10. 4 months and 10 days until I got my car back. 4 MONTHS and 10 DAYS!!

Repair Quality - 4.0/5.0 -

Quality of the repair was good. Issue with the passanger side, but the touchup was satisfactory.

Customer Service - 0.5/5.0 -

Until Sylvia joined, the Customer Service was horrible. I would call, and previous Estimator and Manager said they would call me back the next day. That never happened. You had my car for 4 months and I never got an update unless I called myself.

Returned Clean

Likely to Recommend - 1.0/5.0

Repair Quality - 3.5/5.0 -

The car looks amazing, just timing and rework that needs to be done still

Customer Service - 1.5/5.0 -

My car was in the shop for 45 days. Insurance said it took the Collision Center 8 days to just send pictures. I was without a car for a whole 15 days because my insurance rental expired and Lafontaine had no loaners. Call backs never happened when they said they would. Phone was picked up 25% of the time I called. Left voicemails and rarely got calls back. Was told my car would be ready at a certain time, showed up at that time and had to sit around for 2 hours because it initially wasnt ready AND THEN I got in my car and had to turn right around because a turn signal wasnt working.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 0.5/5.0 -

I was extremely disappointed with the collision shop. I took my car in 12-6 and it was not repaired until 12/31. When I called for an update, they wouldn’t even return my call. I had to call Progressive to reach out to them and then they called back 4 days later. They were very unprofessional when I picked up my vehicle and refused to take me to drop off my rental car.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0

My Experience - 0.0/5.0

Likely to Recommend - 5.0/5.0 -

Like I said great job.

Repair Quality - 5.0/5.0 -

People there are very polite and professional great job I will recommend anyone I know .

Customer Service - 5.0/5.0 -

People there are very polite and professional great job I will recommend anyone I know .

Returned Clean

Likely to Recommend - 0.5/5.0 -

I don't feel all the blame is on the collision shop, because I also spoke to the dealer I bought the car from and nothing has been resolved yet.

Repair Quality - 0.5/5.0 -

When i recently came to LaFontaine Kia, I spoke with Chris Sutton about how dissatisfied I was with the way my car was being handled at the Redford and Michigan Avenue Collision shops. He called the Supervisor, Matt Szabla who stated that he would look into what was going on and get back to me, and as of this date September 7, 2021, I have not heard from him.

Customer Service - 0.5/5.0 -

When I was finally called on August 19, 2021, to pick up the car, after four months of not having a car and after making car notes for four months that I don't have a car, the car still was not fixed based on the main thing I was told they were waiting on parts for. The air conditioning. The car was making a loud noise when I left the lot so I turned around and took the car back. So there was no air, and they were giving me my car that clearly was not fixed.

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0 -

Wait time was so long almost 2.5 hrs . Not taking serious of issues that my car have and talking about maintenance of that.

Customer Service - 3.0/5.0 -

Wait time was so long almost 2.5 hrs . Not taking serious of issues that my car have and talking about maintenance of that.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Ms Sylvia Abdel was very pleasant and helpful. I love my new paint job on the roof of my 2012 IQ.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

It seems to be very common to have a poor experience with auto dealers and repair shops, I did not have that here. I would absolutely recommend this to my friends and family.

Repair Quality - 5.0/5.0 -

Very quick, easy, and professional. Communication was maintained throughout the repair process.

Customer Service - 5.0/5.0 -

Their customer service was very professional. Everybody was very kind and polite throughout the entire process.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean