LaFontaine Collision of Southfield
In operation 10 years.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The whole process was as I would expect. The staff is very responsive and helpful. The time of repair reasonable and on time. The repair itself very well done, good as new. When we picked up the car we were pleased they had cleaned the interior (removing the floor mats and cleaning them). Nice touch.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
My entire family goes to La Fontaine. My cousins work there my aunts uncles mother all by their vehicles from there. I don’t think my assessment is fair. I’m very biased.
Repair Quality - 5.0/5.0 -
My car came back, looking the same way as when I originally bought it. The only complaint I have was the armor all used in the vehicle. Untrained I using it. For future reference spray the armor all on a rag, and then proceed to wipe it on the surfaces, the product does not do well on chrome face surfaces it smears and looks like crap. I’m at criticizing. I’m just giving me advice so that nobody else complains about it all in all. I’m very satisfied with Lafontaine, which is why I keep returning despite its flaws.
Customer Service - 5.0/5.0 -
Everyone was great at the collision place, they were kind and easy-going and more than willing to work with me and I am so forgetful and hard to deal with. They’re great people in there. I’m biased because an old coworker of mine. Is there all in all they’re great. I definitely recommend people bringing their vehicles to the collision shop. They will not be unhappy.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I was dealing with LaFontaine on telegraph road in Southfield Michigan not in Dearborn
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
It was superb. The staff kept me alerted to any changes and we're very hospitable and caring in their dealing with both me and the insurance company
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great service
Repair Quality - 5.0/5.0 -
Lafontaine Southfield, Mi. The service was great, the communication of the progress on my car was great! Everyone was very nice!
Customer Service - 5.0/5.0 -
Everyone was great, the service was very good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I waited three months for my repair. Cost me thousands in rental car fees. When I got the car back, it was experiencing issues and I’ve had to bounce back-and-forth between Rivian and the collision repair because of something that wasn’t done properly originally. I don’t know who’s responsible for this, but certainly when I get the car back, it was not fully satisfactory from the repair.
Customer Service - 3.0/5.0 -
Yes, the team is very friendly and responsive, however, it only goes as far as the satisfaction of the actual repair. As I have limited availability on time.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great experience start to finish. My car looks like the accident never happened.
Returned Clean
Likely to Recommend - 5.0/5.0 -
The process from start to finish was better than expected. Since I live in Howell, I had to drive a little bit further, but it was worth it.
Repair Quality - 5.0/5.0 -
The bumper repair was excellent. Better than brand new! Alex and Aaron did a great job of keeping me updated.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
they were very helpful with providing a loaner, keeping me up-to-date on the status of my repair. The Team team was very friendly and easy to talk to! I would recommend!
Customer Service - 5.0/5.0 -
peggy and alex were both great to work with!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
Estimate happened 5 months ago, a few calls with no answer or information on when my car was going to be repaired, told by the lady to bring my car on feb 9th at 9am; took about 20 minutes for someone to figure why I was there. They took my keys knowing parts were not even order per insurance called she was notated parts were ordered the day of being told to drop the car February 3rd. Even tho the gentleman who took the car and pulled the car was really nice the rest of the service was not that pleasant the same lady who told me to bring the car told the insurance the second time I called that no one told me to drop the car! I wouldn’t have willingly dropped my car unless I was told so; I would’ve dropped it 5 months ago if that was the case. So far the exterior of the car looks great as I told the guy when we saw the car the camera seems to be glitching sometimes. I strictly use the car to and from work so my fiancé is whom gas been keeping an eye.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
People are polite and knowledgable.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Consistent communication.
Customer Service - 5.0/5.0 -
Smooth drop off & pickup.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Alex and Peggy were very helpful in assuring me while my car was in repair. They called and kept me updated on all the work that was being done. They help to escalate a parts issue and were a pleasure to work with. We had frustrations in the time it took to receive parts from GM. This was not due to LaFontaine rather GM.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with the work that was done on my son’s vehicle. Will recommend. Alex was great as well and very friendly
Customer Service - 5.0/5.0 -
Alex was great