LaFontaine Collision of Southfield
In operation 10 years.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
I had my vehicle repaired at the collision shop. I used LaFontaine to repair the vehicle because you advertise a crash for givenness program and rebate $500.00 off $1000 deductible. I purchased a 2025 Chevy Silverado. I have turn in my paperwork to be re-imbursed for the $500 and it should have come back by now. No one at the collision shop said that I would be ineligible or there would be any conditions for receiving the $500.00 back.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
I wouldn't recommend the shop due to the length of the repair.
Repair Quality - 3.0/5.0 -
The quality of the work was good, but there was some clean up that was needed at pickup. Also the length of repair was too long. I had to go without a vehicle for about a week due to the length of the repair.
Customer Service - 3.0/5.0 -
I did not get a decent welcoming when dropping off the car and when I came to pick it up. When I questioned the length of the repair, I did not get a very good response.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would highly recommend them
Repair Quality - 5.0/5.0 -
Jason the body man did an outstanding job, Alex the claim adjuster kept me up to date with everything that was going on with my car. Wow, Peggy upfront who handles the loaners is the sweetest. I was even greeted by the manager Jennifer whom came out to shake my hand. The shop and ALL the staff is awesome, I would refer anyone to the Southfield Collision Shop
Customer Service - 5.0/5.0 -
Outstanding
Likely to Recommend - 5.0/5.0 -
Service was great from the beginning to the end.
Repair Quality - 5.0/5.0 -
Service was great! It was nice getting follow up calls on how our car repair was coming along. Staff was always polite!
Customer Service - 5.0/5.0 -
Staff was great & always polite
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
I was expecting call the week my car was supposed to be ready but I had to call the shop since I did not hear anything.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0 -
I felt the communication between the Southfield Collision shop and Dearborn location could be improved upon. I wasn't aware it was going there, until I saw the maintenance sheet that received.
Customer Service - 4.0/5.0 -
Different stories when called. Yes we have all the parts, to we are still waiting on a part. Not knowing what part it was.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes I would 👍
Repair Quality - 5.0/5.0 -
Excellent customer service, attitude and experience overall
Customer Service - 5.0/5.0 -
Special recognition to Alex for making the whole process so easy, always friendly and supportive. Peggy for her follow up and efficiency.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
Just not that great. Just ok.
Repair Quality - 2.5/5.0 -
Some clips were not installed correctly and the steering wheel appears slightly crooked.
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was amazing to deal with!