Landers Mclarty Chevrolet

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

REPAIR TOOK WAY TOO LONG AND I WASN'T GETTING REGULAR UPDATES AS TO WHEN VEHICLE WOULD BE READY.... I HAD TO KEEP CALLING THE REPAIR SHOP FOR UPDATES. I WOULD ALSO GET MY CALLS TRANSFERRED TO RANDOM VOICE MAILS WHEN I DID CALL FOR UPDATES.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They have always satisfied me with their work

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thanks for a great professional job. Very pleased and enjoyed working with your team.

Customer Service - 5.0/5.0 -

Thanks for a great professional job. Very pleased and enjoyed working with your team.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I WAS SATISFIED WITH THE PRODUCT COMPLETION. HOWEVER I WAS NOT SATISIFIED WITH THE CALL BACK PROCESS. A MESSAGE WAS LEFT ON MY PHONE WITH NO RETURN NUMBER OR DATE THE VECHILE WAS READY. I DIDN'T KNOW UNTIL I CALLED THEY APOLOGIZED BUT NEED TO MAKE SURE THEY CONTACT THE CUSTOMER AND SPEAK TO THEM. NOT JUST LEAVE A MESSAGE WITH NO DATE. I WAS PLEASED WITH THE FACT THAT SINCE THEY DIDN'T CALL LIKE THEY SHOULD HAVE THAT THEY DIDN'T CHARGE ME A STORAGE FEE FOR NOT PICKING UP MY CAR ON THE DAY I FINALLY CONTACTED SOMEONE.

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

The exterior of my car looked brand new. The mechanical part, however, was compromised. The battery was switched out and the battery housing left off the engine compartment. The low voltage code was not wiped from the computer and I got the car back with the check engine light on. The car overheated right away. The coolant had not been replaced after the work was completed. The interior of the car was filthy. It was not delivered to y'all in that condition.

Customer Service - 2.5/5.0 -

Always were able to tell me it wasn't ready yet. Nicely.

Returned Clean

Likely to Recommend - 5.0/5.0 -

I loudly trumpet your body shop to one, and all.

Repair Quality - 5.0/5.0 -

A SPECTACULAR experience with your body shop. Your associates went far above the “call of duty” relative to the repairs made on our vehicle.

Customer Service - 5.0/5.0 -

Same comment as before.

Returned Clean

Likely to Recommend - 5.0/5.0 -

YES!!!

Repair Quality - 5.0/5.0 -

Thank you, Thank YOU for an amazing, timely repair for my daughter's vehicle! You were thorough, knowledgeable, highly professional, and understanding! I'd especially like to give a HUGE shout out to your service manager...I think his name was Bob. He was GREAT!!! I could never thank you enough! We live in Louisville, KY, and our daughter goes to school in Huntsville. So we needed someone honest, highly skilled, and on point since we live so far away. We are so grateful we found you!!! God bless!!!

Customer Service - 5.0/5.0 -

Amazing!!!!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 4.0/5.0 -

My window guard from my truck fell down a day after getting it out the shop. Other than that the repair was satisfactory. Replacing the guard was a bit pricey. Also noticed you all left some yellow tape on the side where the guard fell from not sure of the cause

Customer Service - 5.0/5.0 -

Everyone was nice

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 2.5/5.0 -

Any time I called for an update, I was given different information each time. Was told it wasn't ready when apparently it was.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were great thank everyone for the great service

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 1.5/5.0 -

The repair job was great - however - I called twice about y’all exchanging my after market tinted window (drivers rear door) and the receptionist confirmed that you would do this. Upon driving the car around, I discovered the glass in the window was not exchanged. My husband will be calling next week to discuss reimbursement for reapplication of film tint. If you would like to be proactive about this, please call him directly. James Sweeney 334-301-2150 Thank you.

Customer Service - 1.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0 -

At the time of pick up I would have given you a 10 but by the time I drove it a few miles to find my tool box had not been mounted a both bed caps scratched up I was disappointed. Called several times to discuss it and never got a call back

Customer Service - 3.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work performed on my vehicle

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Back wiper is upsidedown

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

I was satisfied with the repairs however I was not satisfied with them calling the rental car company and not notifying me that my car was ready. I was charged and additional fee from the rental company I didn't even know I had to pay. I had to come up with additional funds and take care of the balance I owed the maintenance shop. That was not good for me. I would have liked to have been notified before they called the rental shop it would have given me time to come up with the funds I needed to withdraw.