Lee's Automotive Federal Way

4.9 (885reviews)
97%
34001 Pacific Hwy S,  Federal Way,  WA  98003
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In operation 10 years.

Lee's Automotive is a full-service automotive repair and collision center providing collision repair, paint and refinishing, ADAS calibration, mechanical repair, maintenance services, diagnostics, tires, alignments, and fleet services.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Ford
GM
GM Electric Vehicles
Hyundai
I-Car
Jeep
Kia
Ram
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Email

Reviews (885)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team is frequently commended for professionalism, friendliness, and going above and beyond. Regular status updates and proactive communication throughout the repair process were highlighted as standout strengths. Timeliness was largely appreciated, with several customers noting repairs were completed ahead of schedule. A few customers mentioned areas for improvement, including wishing for more proactive updates without needing to follow up, better notification when vehicles were ready, and occasional delays in parts availability. Overall, the experience was described as smooth, professional, and highly satisfactory by the vast majority of customers.
AI-Generated from reviews written in the last 12 months
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"... with collision damage to a vehicle. The process was painless, quick, and professional work. My car is back to 100% no complaints with anything. I will recommend to ..." Read more
"... quick and I appreciated the updates that were sent. The repairs were very well done and my car came back looking good as new. Thank you for all the work and care your team put ..." Read more
"The car repairs were excellent! Im so happy with the results!!! The staff were so pleasant and helpful, it was a ..." Read more
"... exactly on an older car due to oxidation etc.but they did an amazingly professional job of blending so that the new matches with the old. Thank you!" Read more
"Truck front end looks brand new. Very satisfied and their team also vacuumed the inside of my truck and they didnt have too. I ..." Read more
"Work was complete and much quicker than expected."
"Looks great and was completed very quickly."
"... great they even detailed my car inside and out and it was done in 4 days and I would take it to them again if I need them thank you" Read more
"... great!! While it was challenging to get a part that took almost 30 days to arrive, the shop kept me in the loop and delivered my car ready to drive." Read more
"I wasnt given an estimate of when it would be ready and I wish I did get one"
"I appreciate the communication about the whole process of getting my vehicle repaired. They let me know every step of the process while ..." Read more
"... that Ive had when dealing with stuff like this. They kept in contact all the way through and it was very professional the whole time." Read more
"I received texts continually letting me know what progress had been made and what was left to do."
"Not much communication."
"I appreciated the communication and them even handling the pick up and return of the rental car."

My Experience

Lee’s automotive was amazing! I appreciate their detailed care for their clients and the vehicle that is being repaired. Wouldn’t go anywhere else!

My Experience

They did a really good job on it and they’re really good people to work with them. Thank you.

Likely to Recommend

Repair Quality

Great work

Customer Service

Great

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I was so surprised when I got my car back after my accident when someone hit me. It looks brand new again!! It was detailed very nicely inside and out and smelt really good!! 10/10 thank you!!! 🥰 the staff are very nice too.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I have had a pretty good experience with all of your work and your employees the car looks like new! I'm so pleased with the work that has been done.

My Experience

I appreciate the communication about the whole process of getting my vehicle repaired. They let me know every step of the process while it was being fixed. They knew that I really wanted my vehicle fixed before this weekend and they did their best to do that and I was very appreciative of that. The job is amazing. It looks like brand new and was never damaged. I appreciate all the hard work.

Translated from Spanish by Carwise
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My Experience

Al parecer todo quedó bien si me agradó el terminado

Likely to Recommend

Repair Quality

Excellent work, effective communication, and good customer service.

Customer Service

Excellent work, effective communication, and good customer service.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

You guys are great!! While it was challenging to get a part that took almost 30 days to arrive, the shop kept me in the loop and delivered my car ready to drive.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Excellent work.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Prompt professional service.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I received friendliness and professionalism! I am happy I took my care to be repaired at this location.

Likely to Recommend

Repair Quality

Loved the way you kept us informed about through out the whole process. Keep up the good work.

Customer Service

Every time I called with any questions, whoever answered the phone was very knowledgeable and very courteous.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Good service

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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