Lg Auto Body - Silver Spring
In operation 16 years.
Established in 2010. LG Auto Body is a locally-owned Factory Certified Auto Body shop in the DC metro area, conveniently located in Downtown Silver Spring and Rockville, Maryland. LG Auto Body has grown largely through referrals and recommendations from satisfied customers. Every repair goes to a strictly quality control in our shop, assuring the repairs are made the way were promised. We know that a glossy finish is great; however, it is only the surface. We look deep into the vehicle for internal and structural issues that most of the times can't be determined just by a regular inspection. Our goal is to ensure that you and your family are safe. We've combined state-of-the-art equipment and experienced auto body technicians to assist you with superior service and value. At our collision center, we are so confident in our auto body work that we guarantee the repairs for as long as you own your vehicle. Proper vehicle repair after a collision is critical to the safety and performance
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
We will continue to recommend the shop to Friends and family.
Repair Quality - 5.0/5.0 -
We have full confidence in the Work that LG has done in this car and other cars we have brought in. Everything is done with such care. The estimate is done fairly. Everything is just seamless in the entire transaction. We couldn’t be with Nilton who makes what could be a very stressful situation. Much easier, and all the workers at LG.
Customer Service - 5.0/5.0 -
I included that as part of my answer. The car looks beautiful, and the Customer service is top of the line. We have only high praise about everything
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
They did a beautiful job with the car and supported me when it came time to discussing rates with the insurance agency. They were really nice.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Timely and great work! Excellent communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service. The gentleman that kept me updated about my vehicle is one of a kind.. great experience thanks again.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The car looks beautiful! Very happy. It was a pleasure to deal with LG Auto Body. From the estimate to the pick-up, I found them excellent. The car looks perfect, and they did the job in the time promised with no hiccups. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Good service
Customer Service - 4.5/5.0 -
Very efficient, good customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
My car was ultimately deemed a total loss, which I’m still having trouble understanding since the damage didn’t seem that severe. During the estimate, LG encouraged me to note every small scratch, and in hindsight I wish that hadn’t been the case, as it seems like the cosmetic items may have significantly increased the repair cost. I also wasn’t aware that a total loss determination was even a possibility, so that outcome came as a surprise. I really loved that car, and it felt like I was left with no real option from the insurance company but to let it go. It was also frustrating to learn that if I had chosen to keep the car with a salvage title, LG would not be able to complete the repairs. I know it's an "internal policy" but that made me feel tricked and should have been information I had upfront. Losing reliable transportation has been difficult, and this experience has been disappointing overall. I wish I had never come to LG Auto. I don't feel like the shop was interested in protecting me or my car. I had hoped the process would feel more transparent and focused on preserving the vehicle where possible.
Customer Service - 2.5/5.0 -
Everyone was friendly, but based on the result it seems ingenuine in retrospect given the result.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great. Attentive service.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
LG Auto was superior ...truly great and tremendous to me. Mr. Nelson was also an incredible help and went above and beyond throughout the entire process. I want to thank them wholeheartedly and express my deepest appreciation for their support and for being there every step of the way. Thank you so much.
Customer Service - 5.0/5.0 -
had an amazing experience at LG- shop from start to finish. The customer service was top-tier, and the team was professional, honest, and extremely knowledgeable. They took the time to explain everything clearly, didn’t try to upsell unnecessary work, and made sure my vehicle was running perfectly before I left.