Liberty Collision Center - Franklin Cr#3

4.7 (671reviews)
94%
1291 East 2nd St,  Franklin,  OH  45005

In operation 60 years.

With nine locations in Cincinnati and Dayton, Liberty Collision Center has proudly served our communities with expert auto collision repair services since 1966. From minor dents and dings to major collision damage, our experienced technicians are equipped to handle all your collision repair needs with precision and care. As your trusted neighborhood collision repair experts, we’re committed to making the entire process easy and stress-free from start to finish. We work with all insurance companies directly to ensure a smooth, hassle-free experience and get you safely back on the road. We’re proud to be a premier choice for collision repair in Ohio with convenient locations in Centerville, Cincinnati, Franklin, Hamilton, Middletown, and West Chester. At Liberty Collision Center, we’re dedicated to getting you back to GO.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (671)

My Experience

The staff at Liberty Collision was awesome!!! They stayed late to get my Murano finished and even put a battery in my vehicle when it exploded unexpectedly. I would highly recommend this company to anyone who has had an accident. Thank you all again for doing a fantastic job for me!

Likely to Recommend

Repair Quality

Jeff and the rest of the staff were absolutely amazing! My Murano looks like new and rides great!!! ☺️

Customer Service

Very friendly service! Highly recommend Liberty Collision to anyone!

Returned Clean

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Repair Quality

Good on body work! Timeless of communication could have been better. Jeff and Kyla (I forget her name) were great. Wish a more through review of the car would have been done…driving the car to check the suspension (wheels were out of gross alignment). But Jeff took care of it immediately once notified…much appreciated!!!

Customer Service

Good on body work! Timeless of communication could have been better. Jeff and Kyla (I forget her name) were great. Wish a more through review of the car would have been done…driving the car to check the suspension (wheels were out of gross alignment). But Jeff took care of it immediately once notified…much appreciated!!!

Returned Clean

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I would recommend it to anyone who is looking to get work done

Repair Quality

Great customer service friendly employees.

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It was a amazing paint job

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They were wonderful

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If you want them to keep your car forever and then for them to mess it up worse and have to keep going back to keep fixing their mistakes and not even fixing them the right way

Customer Service

Not good at all the manager guy is very rude disrespectful and does not care about putting out quality work and wants to cast blame and judgment on others he said if you would have picked the car up sooner then there wouldn't been any problem no I said it don't matter if the dust and dirt was in there 3 hours after it was painting 3 months or whatever that's in the paint and that's in your prep work that you're not standing behind and then just to buff it out now there's big holes in the clear coat where you can see it

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My Experience

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Very nice everyone was so pleasant!

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Repair Quality

Am very happy with the quality of the work they did but one issue I had is when I dropped my car off to them I had no issue with my car not wanting to start get my car back and all the sudden I gotta spend 260 dollars to replace my battery and when my wife called and spoke with someone about the issue they talked to her like she was lying and like she was stupid

Customer Service

Returned Clean

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Repair Quality

No complaints, insurance repairs done appropriately.

Customer Service

Seth offered to stay late to facilitate drop off/pick up if vehicle.

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It is mixed. Due to this following (repeating) experience. I can't give 10 because the manager Seth is the only person returned calls with the status and helped me. So i can give good rating to him but not for others (No). Infact other guy, added new things, increased the quote: and saying/recommending towards fixing with other garage shop repairers encouraging for branded/Salvage title, which would cause too much loss of usage to me with my vehicle for the simple under $1.3k (final repair cost). The progressive adjuster Nick never seen the damage physically but estimating based on LCC recommendations that it was not a good approach from progressive to their clients: keen on total or garbage (yes) Salvage title at even lower amount to benefit for them thru auction with this low miles long years of good/decent vehicle.

Repair Quality

I can't give 10 because the manager Seth is the only person returned calls with the status and helped me. So i can give good rating to him but not for others No. Infact other guy, added new things, increased the quote: and saying/recommending towards fixing with other garage shop repairers encouraging for branded/Salvage title, which would cause too much loss of usage to me with my vehicle for the simple under $1.3k (final repair cost). The progressive adjuster Nick never seen the damage physically but estimating based on LCC recommendations that it was not a good approach from progressive to their clients: keen on total or garbage (yes) Salvage title at even lower amount to benefit for them thru auction with this low miles long years of good/decent vehicle.

Customer Service

I can't give 10 because the manager Seth is the only person returned calls with the status and helped me. So i can give good rating to him but not for others No. Infact other guy, added new things, increased the quote: and saying/recommending towards fixing with other garage shop repairers encouraging for branded/Salvage title, which would cause too much loss of usage to me with my vehicle for the simple under $1.3k (final repair cost). The progressive adjuster Nick never seen the damage physically but estimating based on LCC recommendations that it was not a good approach from progressive to their clients: keen on total or garbage (yes) Salvage title at even lower amount to benefit for them thru auction with this low miles long years of good/decent vehicle.

Returned Clean

My Experience

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Excellent above and beyond my expectations 💯

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Returned Clean

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Returned Clean