Liberty Collision Center - Hamilton Cr#1
In operation 60 years.
With nine locations in Cincinnati and Dayton, Liberty Collision Center has proudly served our communities with expert auto collision repair services since 1966. From minor dents and dings to major collision damage, our experienced technicians are equipped to handle all your collision repair needs with precision and care. As your trusted neighborhood collision repair experts, we’re committed to making the entire process easy and stress-free from start to finish. We work with all insurance companies directly to ensure a smooth, hassle-free experience and get you safely back on the road. We’re proud to be a premier choice for collision repair in Ohio with convenient locations in Centerville, Cincinnati, Franklin, Hamilton, Middletown, and West Chester. At Liberty Collision Center, we’re dedicated to getting you back to GO.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
This is dependent on how the regional manager handles the situation. But as it stands right now I will not only not recommend them I will let everyone know how I was treated.
Repair Quality - 0.5/5.0 -
Long story. First keep in mind that I am paying for a rental car while my car is in the shop. With that being said they didn’t have my roof pre ordered or even ordered on the day it was scheduled. It took multiple calls and finally they ordered one on Friday. So it sit there for a week before they even started on it. When I would call no one ever had an answer to my questions and I was always told that they would call me back in 20 minutes. I never got a call back. When I did get my car back it had multiple scratches on it. That looked like a belt buckle where they leaned up against the car while working on the roof. When I took it back in the manager (Andrea). Said she would have to talk to the technician. Surprise, I still haven’t got a call back even though she couldn’t see the scatches in the pictures when the car was dropped off. It wasn’t just one issue, it was multiple issues and lack of response. Horrible experience all the way around. Now awaiting a call back from the Regional Manager. I hope that this is just connected to the Hamilton location and not representative of how Liberty Collision is as a whole. I hope he can resolve the issues, personally I just hope that I get a return call at this point.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very nice staff, friendly. Professional and they do a very good job. My car looks brand new again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality of work was 10/10. Very informative and professional. Would highly recommend doing business with.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
Just the no communication mix up
Repair Quality - 5.0/5.0 -
Took a little longer than I expected. But the vehicle.looks great.
Customer Service - 3.0/5.0 -
My insurance company called To see if I had gotten my car back. After almost 3 weeks. I never heard anything so I called. A man named Josh answered the phone. I told him my name and my car model. I had a scare. He told me he could not find record of my car.being there. . Said he would check and call me back in 5 minutes. 30 minutes went by. No return call. So I called back and a lady answered. She right away said that my car was in the body shop and was going to paint on Monday and should be finished mid to end of next week. I picked it up last Friday. Minutes went by.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You guys did a great job. It’s perfect, looks new. Thank you for dealing with the insurance company.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
A little confusion when it came to communication but overall a great experience
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
I had to call and get updates throughout the process but very helpful when i called
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Job took a little longer than I expected. The car looked really good. Everything was aliened perfect. Employees all very polite.
Customer Service - 4.5/5.0 -
Think they could give a better weekly update. They were all very polite.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was done fast and satisfactory.