Liberty Collision Center - Westside Cr#49

4.8 (895reviews)
96%
6500 Glenway Ave,  Cincinnati,  OH  45211
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In operation 48 years.

With nine locations in Cincinnati and Dayton, Liberty Collision Center has proudly served our communities with expert auto collision repair services since 1966. From minor dents and dings to major collision damage, our experienced technicians are equipped to handle all your collision repair needs with precision and care. As your trusted neighborhood collision repair experts, we’re committed to making the entire process easy and stress-free from start to finish. We work with all insurance companies directly to ensure a smooth, hassle-free experience and get you safely back on the road. We’re proud to be a premier choice for collision repair in Ohio with convenient locations in Centerville, Cincinnati, Franklin, Hamilton, Middletown, and West Chester. At Liberty Collision Center, we’re dedicated to getting you back to GO.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (895)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. Communication was a standout strength, with frequent text and phone updates keeping customers informed throughout the repair process. Many customers were pleasantly surprised by early completion of repairs, exceeding their expectations on timeliness. The friendly, professional, and knowledgeable staff received widespread appreciation. Complimentary interior and exterior cleaning was an unexpected delight for many customers. A few customers noted areas for improvement, including inconsistent proactive communication about delays, occasional minor items missed during repairs, and isolated concerns about vehicle condition upon return. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"You guys did an excellent job repairing my car! Everything was perfect!"
"Fantastic job on my vehicle. Perfect in every aspect. The staff is amazing."
"... separate incidents where someone backed into me. I have been COMPLETELY satisfied with Liberty. From talking on the phone to explain the situation, ..." Read more
"Every aspect of their business is top-notch. It is an impressive business."
"... inviting. I had no issues and communication was great. My car looks better than when I brought it in. Id highly recommend" Read more
"Did a great job and it was done sooner than expected ! Very Happy!"
"Our car was finished 5 days before the original estimated date. That was very good."
"It was 1 week early. Exceptional service"
"They promised Jan 9 and completed Jan 7"
"My Silverado was completed about 2 weeks ago earlier and looks perfect cant even tell it was damaged"
"... inspection went well and all damage was taken care of. Communication of progress through the app was done very well. Would recommend them." Read more
"Yes, I was kept updated and informed throughout the car repair process via text messages and phone calls."
"I appreciate the daily updates with tracking the repairs. Friendly staff and Job we'll done! Thanks!"
"Customer service was excellent, keeping me informed during entire process. Repair quality and cleanliness of my car were also ..." Read more
"... proactive communication throughout this entire process. I had to call almost daily to find out if my car would be ready and then after call the insurance to extend the rental. ..." Read more

My Experience

Yes you did a great job I am completely satisfied thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I recommend Liberty Collision to everyone.

Repair Quality

Liberty Collision did an excellent job on my car. My car looks like it had never been damaged. The paint job was a perfect match. I recommend them highly. They were so professional, kind and efficient. Everyone was like this. I am so glad that I chose Liberty Collision. Thank you!

Customer Service

They had excellent customer service.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer service was great. Service completed timely

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

With my husband in the hospital. I couldn’t be without the car so they worked with me together order the parts, get them painted and then call me in so that they could install while I waited. Their service exceeded expectations

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I gave this rating because the communication between the company and client was not good enough. I had to call several times to get the status of my vehicle car rentals are not cheap.

Customer Service

The customer service was fine. Except for I had to call to get information that should have been given to me sooner Given to me before I made the phone call

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Great work, communication, and flexible

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I am very happy and satisfied with the work that you have done with my car. I appreciate everything that you have done for me. Thank you very much

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very pleased! Fast, Friendly, Flexible and Flawless!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I liked Liberty i would use them again.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The repair looks amazing and the customer service was exceptional! I couldn’t have asked for a better, quicker experience than I received with the Liberty Collision team.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Super satisfied, good job, I recommend them.

My Experience

My son really appreciated you guys going the extra mile with his rear passenger door, and the quick turn around on the car. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great shop Very nice employees

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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