Liberty Collision Center - Westside Cr#49
In operation 48 years.
With nine locations in Cincinnati and Dayton, Liberty Collision Center has proudly served our communities with expert auto collision repair services since 1966. From minor dents and dings to major collision damage, our experienced technicians are equipped to handle all your collision repair needs with precision and care. As your trusted neighborhood collision repair experts, we’re committed to making the entire process easy and stress-free from start to finish. We work with all insurance companies directly to ensure a smooth, hassle-free experience and get you safely back on the road. We’re proud to be a premier choice for collision repair in Ohio with convenient locations in Centerville, Cincinnati, Franklin, Hamilton, Middletown, and West Chester. At Liberty Collision Center, we’re dedicated to getting you back to GO.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Overall, great work!
Repair Quality - 5.0/5.0 -
Very nice work!
Customer Service - 4.5/5.0 -
I wish that communication would have been better. The car looks fantastic. I just didn’t expect it to take as long as it did and I would like to have been updated on a regular basis.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I called after we picked up our car to tell them I had another car to be repaired and the man acted like he wanted no part of it b/c it would be going through allstate insurance. He was not helpful at all and rude
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
I had to call multiple times just to check on my car and the one time nobody even called me back.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Excellent service. Excellent results.
Repair Quality - 5.0/5.0 -
Excellent service to seamlessly repair my vehicle after an accident. Very easy to work with. Results were perfect.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My experience with Gary Raines was bad from the start. I was sent to this shop via my insurance company after a hit and run accident. I took my car in for an estimate and after a few days I had not heard back from Bruce, the person that was assigned my claim. Come to find out that the paperwork had been misplaced and there was no estimate. So I brought my car back for another estimate and left it with the shop. While my car was in the shop I did not receive any communication about the timeline or progress, which I needed to know because I had a limited time with my rental car. When I was finally notified that my car was ready, I picked it up and right away noticed that there was shop notes on the tail light that I could not run off. An employee had to go in and get a special solution to rub/wash the writing off. Once I left I realized that that same light was not working when I used my turn signal. I immediately turned around and went back to the shop. They did take my car back to a garage and fixed the light. Once I got home and had a little better lighting, I noticed that the replaced bumper did not fit the car correctly, popping out in places. The top edges of the bumper were rough and and bumpy like the paint was not done correctly. I called the shop and was told someone would call me back within 15 minutes. Nobody called me back so I returned to the shop again. By this point I was very frustrated. I waited a bit before the front office could locate Bruce. Once he was located he did see the problems with the bumper and told me that they dropped the ball and that a new bumper would be ordered, painted and would replace this bumper. My frustration stems from so many places with this experience, but mostly lack of communication and lack of quality control.
Customer Service - 0.5/5.0 -
My experience with Gary Raines was bad from the start. I was sent to this shop via my insurance company after a hit and run accident. I took my car in for an estimate and after a few days I had not heard back from Bruce, the person that was assigned my claim. Come to find out that the paperwork had been misplaced and there was no estimate. So I brought my car back for another estimate and left it with the shop. While my car was in the shop I did not receive any communication about the timeline or progress, which I needed to know because I had a limited time with my rental car. When I was finally notified that my car was ready, I picked it up and right away noticed that there was shop notes on the tail light that I could not run off. An employee had to go in and get a special solution to rub/wash the writing off. Once I left I realized that that same light was not working when I used my turn signal. I immediately turned around and went back to the shop. They did take my car back to a garage and fixed the light. Once I got home and had a little better lighting, I noticed that the replaced bumper did not fit the car correctly, popping out in places. The top edges of the bumper were rough and and bumpy like the paint was not done correctly. I called the shop and was told someone would call me back within 15 minutes. Nobody called me back so I returned to the shop again. By this point I was very frustrated. I waited a bit before the front office could locate Bruce. Once he was located he did see the problems with the bumper and told me that they dropped the ball and that a new bumper would be ordered, painted and would replace this bumper. My frustration stems from so many places with this experience, but mostly lack of communication and lack of quality control.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Took a week longer than expected but overall great work.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Clean work. Calls answered questions and knowing that parts are harder than ever to get, we got it back. Great work
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 0.5/5.0 -
Never use or recommend them again
Repair Quality - 2.5/5.0 -
The epoxy crack repair is not smooth and is noticeable. Some blemishes in paint that should have looked better.
Customer Service - 0.5/5.0 -
Took 15 days for a $880 repair. I got no updates from them. Called them 4 times to get updates. On 3rd call she promised to call me right back with info but never did.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Still waiting on parts. Will comment after it's completely repaired
Customer Service - 0.5/5.0 -
I had to call for progress on my car. I waited eight days before I called and I was told they would call me by days end, I again called after four days. Very poor communications
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Beyond expectations! Considering all the problems businesses are having getting parts, my repairs were very timely. I also liked the fact Gary Rains was willing to put it back together and let me use it while back ordered parts were taking so long to arrive. And finally, I was so impressed with the detailing that was done on the inside of the vehicle . The truck looked brand new! I don’t think I could have been more satisfied with the repairs as well as the staff and technicians. A job very well done!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs were well done. I especially liked the unexpected detailing on the inside of the truck Thank you !
Customer Service - 5.0/5.0 -
All were very courteous and competent in their roles.