Liberty Collision Center - Westside Cr#49
In operation 48 years.
With nine locations in Cincinnati and Dayton, Liberty Collision Center has proudly served our communities with expert auto collision repair services since 1966. From minor dents and dings to major collision damage, our experienced technicians are equipped to handle all your collision repair needs with precision and care. As your trusted neighborhood collision repair experts, we’re committed to making the entire process easy and stress-free from start to finish. We work with all insurance companies directly to ensure a smooth, hassle-free experience and get you safely back on the road. We’re proud to be a premier choice for collision repair in Ohio with convenient locations in Centerville, Cincinnati, Franklin, Hamilton, Middletown, and West Chester. At Liberty Collision Center, we’re dedicated to getting you back to GO.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
Trouble with enterprise car keys, you had them not me . But in beginning of the issue, you insisted that I had them. I hope things were resolved.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I feel so defeated after my car accident on but Gary Rains kept me updated and informed every step of the way. Communication was great. Now let me rave about Kathy (Kathie sp.). With the automotive market right now it has been taking a lot longer getting car parts. I started out calling about 2 to 3 times a week to check on the status of my car. Each time Kathy would answer with a smile and a very kind voice. Each time I would hear “the parts are not in yet” or “sorry Christian. Still no update” her voice remained chipper and securing and dare I say it helped me grieve the ‘blow’ of those words. I called at least 150 times easy between Feb 18-April 26th. I think I liked talking to Kathy more than I wanted to hear the updates on my car. Kathy you truly are the definition of customer service, someone who is compassionate AND PATIENT.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Gary Rains is very professional and does great work
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very friendly, helpful and knowledgeable. Felt like my car was in good hands.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Everyone was friendly and helpful. Car looked and worked great. Unfortunately repairs were not permanently completed due to parts shortage.
Likely to Recommend - 5.0/5.0 -
Quality repairs get done here
Repair Quality - 5.0/5.0 -
Looks fantastic, they did a good job
Customer Service - 3.5/5.0 -
I had to reach out to get updates on my cars repair date estimate a few times, because they had given me an estimate for a week and a half before when I had actually gotten it at first, but I think it was just an automated text. I’m glad they took the time to do a quality repair, but I would remove the auto date estimate text thing as to not get peoples expectations for speed too high
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
I am very pleased..My wife was excited that her car was clean!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They washed the exterior and vacuumed the inside. It was a nice surprise
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0 -
Time to complete the work, and the work is still awaiting a missing part. ( Reasons for supply chain issues were nicely explained,)
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
It took two months to get car worked on l had a back up car to use other wise I would had to choose another shop
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They went above and beyond for me. My car was delivered to me by the shop due to me being unable to drive because of an injury. I appreciate this so much and will absolutely continue to use Gary Raines for all future needs!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Took 4 weeks for a fairly small repair. If I had known I could have arranged for a rental car. Also I had to repeatedly call to check status.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was great and informative.
Customer Service - 5.0/5.0 -
They were very nice and handled all my questions in a timely manner.