Lockhart Collision
In operation 53 years.
Lockhart Collision has been in business for 42 years. We have a new state of the art facility that speaks for itself. We offer pick up and delivery options and after hours drop off availability. We have 4 paint booths, with 2 down draft pressured paint and spray booths. One of our booths is a full size truck booth so we can accommodate almost anything!! We have I-Car and ASE Certified Technicians that perform high quality repairs. Lockhart has an exceptional customer service reputation that we hold to the highest standard. We strive to be the best!!!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
At this point right now i have already told anyone i know and especially my State Farm agent that they should not go to your shop for any reason. I have NO idea how Lockhart is a preferred repair shop for state farm Someone should read your reviews on Google cause I’m not the only one that feels this way.
Repair Quality - 0.5/5.0 -
This was the worst experience of my life. My 2016 CT6 was damaged in the front and rear It started from the first day with the estimate person Bill Rampage I specifically asked for JUST a estimate and i had to ask him if i could show him areas of concern on my car then we done a walk around as we finished the walk around I mentioned to him that I believe there is a issue with the front suspension and his response was they can check it out then I pointed out all my concerns once we was done doing the walk around he told me i needed to come inside and sign a paper and i asked why i had to sign a paper for a estimate his explanation was cause they would have to disassemble some of the car for a accurate estimate i asked what if you don’t do the job will you reassemble the car or will i take it in pieces and he told me they wuld put some things back on but yes i would have to carry some parts away this seemed VERY odd to me as i had already been to another shop for a estimate and they didn’t have to disassemble anything but trusted what he said so i went in and signed the paper and SHAME ON ME since i took his word for it i didn’t read the fine print and did not know i was signing to let them do the work but I’ll take the blame for that. SOOO roughly a week goes by and I don’t have my estimate so I reach out to Bill to get it and he finally sends it to me so i look it over and compare it to my other estimate and noticed there were roughly $3500-$4000 dollars worth of things that wasn’t included on his estimate that was on my estimate from another company and also there wasn’t anything on the estimate about the front suspension so I responded to him asking about these items and his response was that we will check out the suspension once the car is put back together (now to me i would think that’s a pretty pricey item so wouldn’t you want that included in the first estimate) anyway he them proceeds to tell me that if there is any extra items that need taken care of they would just put in a supplemental estimate to take car of the items (well when your a state farm preferred repair shop you don’t have to do that they trust your shop and if you say it needs something the will pay for it cause they trust your judgment HINCE why your a PREFERRED shop) At this point if someone really cares about the customer service then they can call me and discuss everything and i can meet in person and show you just what kind of quality (not quality) work your body shop does
Customer Service - 0.5/5.0 -
Worst experience i have every had with a company If someone is really concerned about my experience they can give me a call cause there are some many things that went wrong with this process there wouldn’t be enough room to type it all out
Returned Clean
Likely to Recommend - 5.0/5.0 -
Good
Repair Quality - 5.0/5.0
Customer Service - 1.0/5.0 -
Good
Returned Clean
Likely to Recommend - 0.5/5.0 -
Truck still not right after a little minor accident and still not right after three time
Repair Quality - 0.5/5.0 -
You guys have had my truck three times and it’s even worse now than what it was the first time I picked it up. I’m not happy with it and want it fixed right like it should be, it isn’t like I’m asking for the impossible. I’ve called Bill today 12/21/23 and left him a message. I just picked it up on Monday evening and didn’t have time to look at it until today. I need someone to contact me and let me know how where going to get this resolved.
Customer Service - 2.5/5.0 -
Bill has been great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was a quality job and efficiently completed. I received my vehicle back before the expected date by almost 2 weeks. Ease of dropping off and the front desk lady was wonderful and explained things that I didn't understand. The person that called me about the work to be done did a great job explaining thay as well. Thank you.
Customer Service - 5.0/5.0 -
Friendly and helpful
Returned Clean
My Experience - 5.0/5.0 -
Well done, I'm satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Work on the car was great and so was communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Appreciated all the updates and my car was cleaner when I got it back than when I think it was new off the lot!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You guys are awesome...! The repair was finished quicker than expected..!!
Customer Service - 5.0/5.0 -
You guys are awesome...! The repair was finished quicker than expected..!!
Returned Clean
Likely to Recommend - 5.0/5.0 -
This shop was recommended to me by a friend who had extensive work completed on 2 vehicles. I am so happy he recommended Lockhart!
Repair Quality - 5.0/5.0 -
Having relocated here, I found myself in a problematic situation not knowing where to take my car for accident repair. Luckily, friends recommended Lockhart Cadillac Collision Repair Center and I was happy to find this was a center on my Insurance Providers list of repair facilities. The employees were outstanding in helping me through the process. I was greatly impressed with their work and amazed at the stunning vehicle they returned to me. I thought I had a new car returned to me. Thank you Lockhart Cadillac !
Customer Service - 5.0/5.0 -
Bill and all the Employees went out of their way to be helpful .
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks brand new!
Customer Service - 5.0/5.0 -
I was contacted many times during the process of repairing my car
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Paint looks great. I could have done without whatever you sprayed inside. Not a fan of the oder.
Customer Service - 5.0/5.0 -
Everyone I dealt with was great.
My Experience - 5.0/5.0 -
Well, the only thing that would have made it better would have been if I could have done an estimate...because I have state farm, my roof damage was not fixed. When I made the initial claim I forgot the roof damage, and since there was no estimate I never got anyone to look at the roof. I told the receptionist about it, but she never wrote it down...so State Farm denied the claim. I think a walk through with me would have prevented this
Likely to Recommend - 4.0/5.0 -
The reason for the lower rating is because I had an issue with the roof as well but it never got looked at even though I told the front desk that it was part of the damage
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Amazing people and great work However I noticed a dent on same side of where repair was that I don’t remember seeing. I will call to discuss.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Bill left me a voicemail on October 11th that my car was done. My husband went to get it that afternoon and they stated they were confused with another car and it wasn’t done. State Farm is refusing to pay for the rental after the 11th now. Also, when my car was finally complete, I received a text on the 16th and called to verify it was really done this time, and picked it up on the 17th. When I picked it up, it had 1200 extra miles on it. I left Bill a message stating from the paperwork they provided with the mileage at the time I dropped it off to the miles it currently has, someone put over 1200 miles on it. He left a message stating he has it written down on paper that it was a different mileage when I brought it in. I’m left wondering who entered the initial mileage in your computer system and how did they get it that far off?! I am beyond upset at what has occurred. I have waited multiple months to get my car fixed and back to me. Now I am dealing with the dishonesty of the employees at Lockhart. I will never recommend anyone to get their car repaired there, nor will I recommend anyone purchase a car from Lockhart. I am so disappointed and disgusted with your lack of integrity.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Oh my goodness! After experiencing a very traumatic car accident and needing repairs on my car aka Ms. Blue. I was soooooo delighted with her repairs. She looked BETTER than before the accident! I am thinking about checking myself in and seeing if you could repair ME too! 😬🤣🥰 Thank you for your excellent service , timely repair and updates along the way. You guys are A+ 😃
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service!