Lockhart Collision
In operation 53 years.
Lockhart Collision has been in business for 42 years. We have a new state of the art facility that speaks for itself. We offer pick up and delivery options and after hours drop off availability. We have 4 paint booths, with 2 down draft pressured paint and spray booths. One of our booths is a full size truck booth so we can accommodate almost anything!! We have I-Car and ASE Certified Technicians that perform high quality repairs. Lockhart has an exceptional customer service reputation that we hold to the highest standard. We strive to be the best!!!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0 -
My son will be purchasing a Cadillac in the next 90 days.
Repair Quality - 5.0/5.0 -
Darryl provided excellent customer service!
Customer Service - 4.5/5.0 -
Thank you!
Returned Clean
My Experience - 5.0/5.0 -
Time was more than I expected for what you did I am satisfied I will know for sure at night thank you seriously!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very Satisfied 😌 Thanks again!
Returned Clean
My Experience - 0.0/5.0 -
No one offered to look over car with me @ pickup. AND I discovered my front Grille is broken as soon as I got home from picking up from your repair shop!!!
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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My Experience - 5.0/5.0 -
Change the text message to include the center will call when the vehicle is ready for pickup!!
My Experience - 0.0/5.0 -
I dont know if it was just a random glitch or if it's going to continue. The staff was awesome. Customer service is great and quality is always great. I prefer lockhart collision center over other collision centers. When I picked my car up and turned the heat on there was a sound I never heard my car make before. It was like an electric motor came on. It sounded like an electric razor. That was concerning but everything else was great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Mike was very helpful, keeping me updated about the work being done on my truck. I appreciated it. The repair is wonderful any little dent was gone and the paint job was great. I was also very impressed how they cleaned the truck inside and out prior to me picking it up. If I ever need any body work done I would go the Lockhart.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional. Cleaned car when finished. Very happy with the service
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very happy with repairs made to our cts. This is why we choose Lockhart Cadillac. Thank you for quick and precise hassle free work.
Likely to Recommend - 0.5/5.0 -
At this point, based on the quality of the repair so far, I would not recommend the shop. Based on Customer service and communication, I would not recommend the shop. I hope the repairs can ultimately be fixed to pre-wreck condition. If they are, I may increase this rating to a 5 or 6, but it is currently a 1.
Repair Quality - 0.5/5.0 -
After having my vehicle for more than 6 months, I was finally "finished" and ready to be picked up. After being told it passed a rigorous QC process, I noticed many parts missing (door clips, rubber grommets, etc.) and panels not fitting together properly (both internal and external). There is a squeaking noise that can be heard intermittently, and the front and rear cameras do not work. The paint on the new body panels doesnt quite match (the sparkling flake in the paint is the biggest difference, not necessarily the color). Lastly, it was not very well cleaned up. The dust from the air bags is still visible and can be breathed in. I am bringing it back in on Monday 2/14 to hopefully get it all fixed. If it cant be fixed, I would hope it would be declared a total loss since it is in no way even close to the pre-wreck condition.
Customer Service - 1.0/5.0 -
I dont feel that anyone I spoke with has been up front from the beginning with the estimated time frame of repair. I understand there has been supply chain issues regarding parts, but I was told on 11/8 that all the parts had been received. It still took three more months and several promised completion dates later before I could finally pick it up (and it still isnt completed). In the meantime, I have spent nearly $4,000 on rental cars based on the original time frame estimates. I don't feel like my vehicle has been a priority and I can't imagine this being the normal standard Lockhart expects or they wouldn't still be in business. When I've called and asked a question, I was usually transferred to leave a voicemail that only sometimes was returned. I feel as though instead of letting me know of the labor issues so I could take my vehicle elsewhere, I was led to believe it would only be a couple weeks once parts were received. I have purchased two new Cadillacs from Lockhart in the past and always had a great experience until now.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great work & great staff.