Lone Star Auto Service

4.9 (229reviews)
99%
17715 Clay Rd,  Houston,  TX  77084

In operation 16 years.

Only 15 percent of collision repair shops achieve I-CAR Gold Class status, the highest training level recognized in the industry. Lone Star Auto Service is proud to be one of them. We know the latest repair techniques, how to find hidden damage, and how to repair your car’s critical safety features so they work properly again. We invest in training because we would never cut corners with your family’s safety at stake. And neither should you. Get your vehicle repaired at Lonestar Auto Service, where your safety is our top priority.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Vietnamese
  • French
  • Arabic
Hours
Sun Closed
Mon 7:30 am - 6:30 pm
Tue 7:30 am - 6:30 pm
Wed 7:30 am - 6:30 pm
Thu 7:30 am - 6:30 pm
Fri 7:30 am - 6:30 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
GM
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (229)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional service quality, with many highlighting the professional and friendly staff who go above and beyond expectations. The shop receives outstanding feedback for excellent communication throughout the repair process, with regular text and phone updates keeping customers well-informed. Timeliness is a major strength, with numerous customers reporting repairs completed ahead of schedule. The quality of work is exceptional, with many stating their vehicles look brand new after repairs. Additional appreciated services include thorough vehicle cleaning and detailing. While most experiences are highly positive, a few customers noted minor issues requiring follow-up visits, such as trim pieces or door adjustments.
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"... in the job well done and completed very quickly. Their professionalism and personable service was very much appreciated." Read more
"the repair was absolutely flawless, It looks brand new like i just bought the car from the dealership. Every small detail you could imagine was perfected ..." Read more
"Our car looks just like when we bought it home from the dealership."
"Lone Star exceeded the standards in customer service from a relationship perspective and a maintenance perspective. The staff is highly regarded for their personal attentiveness ..." Read more
"BEST SERVICE I EVER GOTTEN!!! I had a very upsetting experience happened to my car and Lonestar was there for me every step of the way. Down to the tow truck coming in a very timely manner ..." Read more
"Wayyy Before, i loved it"
"It was ready way ahead of schedule, and much quicker than I expected!"
"Was Ready even before the promise date."
"Ready 2 days earlier than projected"
"It was ready even before the promised time"
"I received frequent electronic updates throughout the entire process; i appreciated that."
"Text messages were being sent when almost done the ready to go home."
"Great communication and kept me informed all the time."
"Always contacted through phone and text , great job to everyone there"
"They kept me informed all the time and even they send me text message updates on the repair."

My Experience

Very good, honest and professional. They made everything smooth and easy.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The Lone Star Team did a fantastic job handling my claim; Very Satisfied with their work; Handled everything as they said they would, in a timely manner; Courteous and polite the whole way; The vehicle looks great, no complaints

Likely to Recommend

The teams professionalism was top notch; vehicle got repaired, and highly satisfied;

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Repair Quality

Satisfied

Customer Service

Completely Satisfied

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My Experience

I appreciate it all the work that they did. It took longer than I expected, but they could do nothing when parts did not arrive or parts were faulty. My car looks wonderful again after the wreck I was in.

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Repair Quality

Great repair

Customer Service

Great service

Returned Clean

My Experience

Great customer service. I was able to take my car in immediately after I called. Tony and Sean took care of all the details The repairs were completed before the estimated time. I was very satisfied with the workmanship. The paint job was perfect . I highly recommend Lone Star. They made it so easy for me. Many thanks to them!

Likely to Recommend

I was very satisfied with the with the workmanship and professionalism of the staff. I would highly recommend.

Repair Quality

I am so happy I took my Honda to Lone Star Auto Service. Tony and Sean were so professional and efficient. Tony helped me through the process and made it easy for me. My car was ready ahead of schedule and they did an amazing job. I thought their prices were very reasonable. I highly recommend Lone Star.

Customer Service

Customer service was great. They answered all my questions and I'm very thankful for all their help.

Returned Clean

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Translated from Spanish by Carwise
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My Experience

Un excelente servicio, súper rápidos, atentos y amables, mi carro quedó nuevo

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My Experience

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I highly recommend this shop to friends and family

Repair Quality

It was a very good experience, they kept me informed throughout the repair process, repair get finished on time although we knew about the back order parts for the after market equipments. The owner Sean was very professional and very helpful. I highly recommend Lone Star Auto Service for Friends and family.

Customer Service

The best customer service ever, all the staff was very professional

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My Experience

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My Experience

I can see that the team is very talented, and amazing at what they do!

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Customer Service

Sean was great, kept me informed. Always answered my calls. Overall I highly recommend this repair shop. I did not have to worrie about anything through the whole process.

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Customer Service

Customer service was amazing

Returned Clean

My Experience

BEST SERVICE I EVER GOTTEN!!! I had a very upsetting experience happened to my car and Lonestar was there for me every step of the way. Down to the tow truck coming in a very timely manner especially here in houston, My car got to the shop a bit after closing time and the owner of the shop took time to sit with me and go over my situation. He was very nice, and understanding about my situation, he definitely went ABOVE & BEYOND to help in every way possible & for that I was very grateful. Lonestar got my car up and running again in no time!! I HIGHLY RECOMMEND Lonestar for all your car needs OH!! And they do it all there, CERTIFIED!!! A one stop shop for sure! Thank you Lonestar!!!

Likely to Recommend

IM TELLING EVERYONE WHO ASK WHERE THE BEST SHOP IS AT. LONE STAR AUTO SERVICE!!!!

Repair Quality

Very very satisfied with my experience and the customer service

Customer Service

The entire staff was very nice and helpful, I loved it

Returned Clean

My Experience

Likely to Recommend

I would 100% recommend Lone Star Auto Services to family/friends — I was also recommended by a friend of the family.

Repair Quality

The repair was quick and done efficiently

Customer Service

Mr. Sean was super helpful with the process and kept me informed. He also made the time to speak with me even after hours if I had any questions.

Returned Clean