Lou Fusz Collision Center
In operation 68 years.
Lou Fusz Collision Center of Creve Coeur, a part of the Lou Fusz Auto Network, is a trusted name in the collision industry. Our goal is to provide high quality repairs in a timely manner. We provide a high level of customer communication throughout the repair process, and customer service that is second to none.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They do a phenomenal job and communicate updates regularly
Customer Service - 5.0/5.0 -
See prior comment
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
They don’t stand behind their warranty work, only fixed half of the corrosion problems and had to refuse to accept their warranty work to get them to fix the other areas that had corrosion and it took five weeks for repairs also missed replacement door edge guards and hinge guards that were removed for repairs , dealer stated that was not covered under corrosion warranty work even though they removed them. The dealer and the collision center both referred me to Jeep corporation warranty that used to replace all panels with corrosion and now only sand seal and repaint the panels with no warranty 😢not a good way to keep customer loyalty. I used to have great things to say about the service work at Lou Fusz Jeep so sad I , called to talk to Randy Fusz and got a customer service rep but haven’t heard anything back yet , hopefully they will respond
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0 -
Didn’t replace panels like should have been done, had to refuse to pick up because they only repaired half of the corrosion that was found on the original inspection. It took way too long for repairs. They removed my door edge guards and hinges rock guards and stated they would be replaced but didn’t get done, I complained to dealer service manager I would get a call to bring back in and get done that was two weeks ago. I called the Owner and CEO to find out why there was no warranty on their repairs and talked to a customer service representative TJ and was told she would find out why and get back to me , still no response or answer. After buying several vehicles from Lou Fusz I guess they don’t care about customer service and support or Warranty their repairs. This is the second survey about my vehicle and still no response
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Lou Fusz and their team were incredible. Really appreciate their attentiveness and consideration. I would highly recommend.
Likely to Recommend - 3.5/5.0 -
The scope of the job was insufficient to be the basis for a strong referral.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication and repair completion was top notch
Customer Service - 5.0/5.0 -
From buying my car, to having it serviced, to these repairs - all have been through Lou Fusz and I cannot say enough about the excellent customer service received at every interaction.
Returned Clean
My Experience - 5.0/5.0 -
Great work, friendly atmosphere and professional!! Great with updates on vehicles, nice place and costumer friendly!!!
Likely to Recommend - 5.0/5.0 -
IM A NURSE!! I TOLD EVERYBODY!!
Repair Quality - 5.0/5.0 -
SUPERB!!!! Friendly PROFESSIONAL, GIVING UPDATES, OUTSTANDING WORK ON MY VEHICLE 🚗, !!!! OUTSTANDING, CLEANED AND VACUUMED, my VEHICLE!! OUTSTANDING 🙌🏾🙌🏾🙌🏾😂🙌🏾😂
Customer Service - 5.0/5.0 -
OUTSTANDING
Likely to Recommend - 5.0/5.0 -
I will recommend to anyone and everyone if I have the opportunity.
Repair Quality - 5.0/5.0 -
Professional .superb job .above and beyond .helped managing insurance company .follow up fantastic .all questions answered immediately . I’m a recommend to anyone and everyone.
Customer Service - 5.0/5.0 -
Top notch . Top of the line . Phenomenal
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs were good, took about two weeks to get car back, was a very new car so parts were not all in stock
Customer Service - 5.0/5.0 -
Kept me updated, answered all my questions
My Experience - 5.0/5.0 -
Tracy was amazing!! The work done was amazing as well!! Very satisfied!! Everyone was just super nice!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The only people that did any waiting was on my old a$$. LOL
Customer Service - 5.0/5.0 -
Front desk 5 Stars!
Returned Clean
My Experience - 5.0/5.0 -
Incredible service all the way through from the beginning till the end. Very informative and excellent commitment to customer satisfaction.
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Whole team was great, from intake through arguing with insurance to completion and pick up. Very professional with high quality and great service.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Working with the staff at Lou Fusz was great. They have been wonderful!
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
It took 8 days for paint and alignment.
Likely to Recommend - 4.5/5.0 -
The quality of work is terrific, and people like Tracy and her dedication to customer service make this my collision center of choice.
Repair Quality - 5.0/5.0 -
My 2027 Telluride looks brand new; I cannot tell that any work was done, which is impressive on a car with only 1000 miles on it.
Customer Service - 5.0/5.0 -
I cannot say enough positive things about Tracy. She didn't just handle my car, she handled me. Super responsive, explained everything in detail, went above and beyond on every front. When I called with questions, she even asked if it was okay to call me back because she wanted to make sure she got the accurate information. That level of care doesn't happen by accident. When no porter was available to drive me home after drop off, she drove me home in her own vehicle. That's not a job responsibility; that's a person choosing to solve a problem. It is people like her and the quality of the work that are the reasons I keep coming back, despite my insurance recommending other body shops