Lou Fusz Collision Center

Likely to Recommend - 5.0/5.0 -

Highly

Repair Quality - 5.0/5.0 -

Awesome customer service, response to question, attention to details, values my time and and a great experience with Bret who whose patience and expertise gave me an A+ experience. Will never take my car any where else.

Customer Service - 5.0/5.0 -

Awesome

Returned Clean

Likely to Recommend - 5.0/5.0 -

I will share my satisfaction with my friends & family, for sure.

Repair Quality - 5.0/5.0 -

Great customer service. My repairs look great. Thank you for handling the insurance folks, too. It took longer than I anticipated but we’re totally happy with the results.

Customer Service - 5.0/5.0 -

We liked getting the updates on the work as it was happening.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I’m very pleased with my overall experience. T

Customer Service - 5.0/5.0 -

They were very helpful.

Returned Clean

Likely to Recommend - 4.0/5.0 -

Repair work looks and feels excellent. I greatly appreciate the creativity used to get the running boards installed, particularly on the driver's side. However, getting the customer service up to par with the repair work should be a priority.

Repair Quality - 5.0/5.0 -

I was skeptical they'd be able to install new running boards on my 25 yr old vehicle, but they made it happen. Despite the rusted front drivers cab bolt being damaged beyond repair or usage, they got creative and attached the front with a different style connection. They even used the middle cab bolt for added rigidity on the drivers side. Great work and my old truck finally looks back to normal. Thanks!

Customer Service - 3.0/5.0 -

Customer Service could use some improvement. My running boards came from Amazon as quoted. I paid 50% down on 3/20, expecting they'd have the boards in the following week. Well, no one called me and when I called on 3/27, they stated they hadn't received the parts which seemed odd to me cause Amazon's website stated they were a 3-day delivery. I called back the following week and was still given the runaround. It was clear to me then that the parts hadn't been ordered. Finally, I received an email on 4/9 stating the running boards had been delivered. After installation on 4/14, no one called me that evening to let me know my vehicle was ready for pick-up, despite being told I'd receive call upon completion that morning when I dropped it off. After I called the shop at 4:30pm that evening, I had to hustle to the shop at 5pm to pick my vehicle up. Then the cashier tried to charge me $530 or so, when my balance was $482.36 based on the 50% down payment I provided back on 3/20. She explained the price of the running boards had increased and that was the reason for the additional costs. I explained that no one ever communicated that to me so that was not my responsibility and Lou Fusz would have to eat that additional charge. Furthermore, had they ordered the parts on 3/20 when they first received my down payment money, they may have not incurred a price increase. She then explained that everyone was gone for the evening and that she couldn't change the price. I again stated my premise, and she got an attitude before finally saying "sir, I'm not going to argue with you" and changing my payment to the correct amount of $482.36. I didn't appreciate the exchange at all because again, it was not my fault. And to say she couldn't change the price, before ultimately doing so, was further insult. So yeah, Lou Fusz' customer service could definitely use some improvement.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They finished my car earlier than expected and the car looks like nothing ever happened.

Customer Service - 5.0/5.0 -

everyone was friendly and helpful.

My Experience - 5.0/5.0 -

Quick service! Friendly staff! Great work! Very professional. Highly recommend.

My Experience - 5.0/5.0 -

I'm very satisfied with the work that was completed and the efficient office staff

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

As of now, probably not.

Repair Quality - 2.5/5.0 -

They broke my passenger side seatbelt. Are you going to fix this?

Customer Service - 2.5/5.0 -

The office staff was unfriendly and ignored everyone until they were ready. They did not accommodate my disability, making me walk and made me come back to clean out my car, making my husband and I miss work to do this. Telling me before drop off would have been better.

My Experience - 5.0/5.0 -

The people at Lou Fusz Collision Center are so kind and professional. They made a very unpleasant situation more bearable. I continue to thank God every day for such kind compassionate people.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The people at Lou Fusz Collision Center are so kind and professional. They are the best!

Customer Service - 5.0/5.0 -

Very, very satisfied.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Friendly staff and good work. The front desk provided me with a shuttle ride both ways. I appreciate the service.

Likely to Recommend - 5.0/5.0 -

Absolutely

Repair Quality - 5.0/5.0 -

Excellent operation. High quality work, proficient office staff and management. They stand behind their work.

Customer Service - 5.0/5.0 -

Totally satisfied

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

So far, so good appearance wise

Customer Service - 5.0/5.0 -

Loved communication from staff

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

I am so happy with the quality of work and the experience of the concern of your employees who keep me informed all along the way. Thank you for your concern , kindness and your expertise.

Likely to Recommend - 5.0/5.0 -

Realizable , competent and helpful.

Repair Quality - 5.0/5.0 -

I’m always very confident in trusting my car for the very best concern and care. Thank you so much.

Customer Service - 5.0/5.0 -

They keep me up to date and aware of how things were going’s very happy

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The best people