Maaco Forest Park - M2871

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Returned Clean

My Experience - 0.0/5.0 -

I was informed that the door would be replaced with a used door but was not told that the window would be tinted. I know have 3 regular windows and one tinted window. Also, when I arrived at Maaco on 04/19/2022 I was the first one in the store and the last one to leave. Ashley Allen decided to take 3 incoming customers and then finished me up after everyone else left. She mentioned that her lunch break was at 12:00. Then I got 2 pieces of candy from the candy jar at the desk. Ashley asked me was I gonna leave some candy for other guest. What she fail to realize is that I sat there for a hour when it was suppose to be 20 minutes for the estimate. And in conclusion, I just spent over 1,200 at Maaco and she’s crying over some penny candy. She was very unprofessional!!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The service was spectacular and the work was done when promised. They were great and I was very appreciated with the work. I have told all of my friends and Ashley is the best. Thanks Maaco for bringing my car back to life.

Likely to Recommend - 5.0/5.0 -

I recommend it to everyone I know

Repair Quality - 5.0/5.0 -

The service was exceptional. The staff were very friendly and explained everything to me. Ashley was the best she told me the time frame for when my car would be ready and it was fulfilled as promised. The work I loved very much. This location is one I have recommended to all of my friends and family to use. Thanks Maaco for bringing my car back to life again.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Car wasn't done like they said they would do it and they also cracked my window and act like they didn't know what happened I had to spend $200 to get my own window fixed after I spent $800 to get the car painted and it was a terrible job

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

My car look awesome.. I had to call them to check on it and ot was gone 7 days..other than that im so please with my paint job..Thank u Macco

Customer Service - 4.5/5.0 -

My car look awesome.. I had to call them to check on it and ot was gone 7 days..other than that im so please with my paint job..Thank u Maaco

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0 -

I received superior customer service from Ms. Ashley, the manager. I was very nervous while making the appointment because I have only trusted my dealership to handle my vehicle's needs. Ashley's transparency comforted me thru the entire process. I needed a rental and Ashley also talked to Enterprise. Her recommendation provided excellent customer service from them as well. Thank you, Ashley and your staff, for making this easy for me.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Work looks horrible. Left my vehicle very dusty. My paint on my front end of my vehicle was let with small chips in it that wasn’t there when I dropped my vehicle off

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 3.5/5.0 -

The office manager is great. The actual painting team not so much.

Customer Service - 4.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

I had to return the vehicle three times to repaint the trunk lid, touch up the front edge of the hood. Manager never completes the work as promised and on time. I'm finished with Maaco.

Likely to Recommend - 0.5/5.0 -

Never

Repair Quality - 0.5/5.0 -

I had to return the vehicle three times for repaint touch-up. Manager needs to be retrained, terrible attitude. Vehicle was never completed on time. I want be back.

Customer Service - 0.5/5.0 -

Manager needs to be retrained in customer service.

Returned Clean

My Experience - 5.0/5.0 -

Everything was great and the service was excellent and fast

My Experience - 5.0/5.0 -

Ashley was wonderful and knowledgeable and the paint job was great

My Experience - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Great job and service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great job

Returned Clean