Mac Haik Ford 2

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

We were very happy with our service! Cristian Garcia was great to work with!

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0

Customer Service - 3.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

So far the repair looks good and truck is driving as before. I was impressed that during inspection they found a small issue and immediately fixed it the next day rather than try to get by it.

Customer Service - 5.0/5.0 -

My service agent was courteous and was good about keeping me updated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0 -

Great work just wish my windshield would’ve got replaced after I was told it would be.

Repair Quality - 2.5/5.0 -

My windshield was not replaced after I was told that it would be replaced because of damage that occurred to it during my accident…?

Customer Service - 2.5/5.0 -

Windshield needs to get replaced.

Likely to Recommend - 0.5/5.0 -

I would never recommend your service

Repair Quality - 0.5/5.0 -

I could never reach my estimator he would only call back every two to three days. He was not interested in helping me with my additional damages only stating that it was not his department and therefore not his problem. When my vehicle was finally ready he told me that I could pick it up until 7pm only for me to get to your facility and find the shops closed at 6 pm.

Customer Service - 0.5/5.0 -

For all the reasons I stated before- your staff not interested in helping the customer only making it through their work day

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Air bag warning with red indicator continues to pop on daily times two weeks

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

I brought my 2013 f350 to Mac Haik ford for excellent work however it’s very far from that. Cristian was not professional and the job done was horrible. I got new scratches on my truck that was not there before the service

Customer Service - 0.5/5.0 -

Cristian did not respond or answer my calls. I did return voice mails messages I left him

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

My back taillight was not totally plugged in, that night someone yelled at me I had no lights on my driver’s side! Besides that everything was ok. I called Chris and he said bring it back but I live at 59 and beltway 8. So that was two tolls extra I had to pay. It only took a minute for him to say it was just not completely pugged in.

Customer Service - 4.5/5.0 -

I would call a lot and could never get a hold of Chris.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Christian was awesome from start to finish he was honest, and answered all my questions.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

My car wasn’t carefully checked before I picked it up requiring me to drop it off for another day - I live near the Med center, so it takes a bit of time to commute. However, the repair looks excellent which is why I return again and again. Robert is a good guy and was very apologetic and owned the oversight, so it was an honest oversight

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0