Mackin's Hollywood Auto Body

4.9 (5,928reviews)
98%
3737 NE Broadway St.,  Portland,  OR  97232

In operation 81 years, 30 years at this location.

Our mission is to lead the industry in quality, integrity, technology and productivity achieved through a genuine relationship and concern for our customers, employees, vendors and insurers without compromise of our values or product. To improve our community through our business development, employee growth and philanthropy. Above all, we strive to provide a service to our customer that is unparalleled in the collision repair industry.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 12:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car
Subaru

Reviews (5,928)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, with repairs frequently described as flawless, immaculate, and better than new. The proactive and transparent communication - including regular text updates - is a standout highlight, making customers feel informed and at ease throughout the process. Many note repairs were completed ahead of schedule, reflecting strong efficiency. The complimentary interior and exterior detailing upon vehicle return is a recurring pleasant surprise. A few customers noted areas for improvement directly, including occasional gaps in communication around estimated completion times, and isolated instances where minor repair details were missed prior to pickup.
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"... auto body shop. The staff was friendly & helpful, the communication was excellent and my car was absolutely beautiful." Read more
"... you did on my car Volvo XC40. When I picked it up it was spotless and pristine - better than when I left it! We are fortunate that the insurance provider recommended ..." Read more
"... results Youd never know the damage was ever there. The repair was flawless. Its not often you find a shop that delivers this level of quality and customer ..." Read more
"The staff at Macklins met or exceeded our expectations in all regards. We are completely satisfied with the process and the quality ..." Read more
"Overspray, additional scratches, new warning light, double charge deductible incorrect"
"They actually finished early!"
"a couple weeks ahead of schedule!"
"Repair was completed sooner than expected and cannot tell there was a dent. They returned the car very clean, ..." Read more
"As noted earlier, the car was actually done well before the two-week promise, which would have been great under normal ..." Read more
"... well informed of the ongoing process of the repair. Too bad it took 8 weeks, but I didn't want to rush the crew. That is why I expected spot-on results." Read more
"... the repairs and gave space for me to ask questions. I only wish there had been a little more communication around how long the repairs would take. I dropped ..." Read more
"I really appreciated the excellent communications."
"Service was good. Communication could have been better. But this is minor."

Likely to Recommend

Repair Quality

Very professional job

Customer Service

Very responsive

Returned Clean

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Repair Quality

Daniel was so kind and informative. The entire experience was exceptional.

Customer Service

Daniel was kind and informative. The entire experience was exceptional.

Returned Clean

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Repair Quality

An excellent cosmetic repair job.

Customer Service

Overall very good.

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Repair was great and they cleaned to van which was greatly appreciated.

Customer Service

Once we settled on a repair it was good but communication before the actual repair was difficult

Returned Clean

My Experience

They did an amazing job and I really appreciated that they delievered my car to my house for me. Our parked car was hit shortly before we were going out of town. They helped manage the repair and getting it delivered to us while we were gone. Great service.

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Repair Quality

Customer Service

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Great job

Repair Quality

Daniel is great job,, he is communicating with me am deaf, he is glad, help for me. Thanks

Customer Service

All greatness

Returned Clean

My Experience

Laurie(I think that is her name) at the desk was friendly & helpful. Getting & returning the Enterprise rental was a smooth process with her help. Daniel was wonderful about explaining the damage to my car.

Likely to Recommend

Repair Quality

Leaving Mackin’s after having work done is like driving away with a new car! The work was completed well in a timely way and the car was spotless inside and out!

Customer Service

Beautiful work and wonderful employees!!

Returned Clean

Likely to Recommend

Repair Quality

looks great. car looks as good as new

Customer Service

good service, but would have liked more info on when I could expect completion.

Returned Clean

My Experience

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

Everything was handled in a smooth, friendly and professional manner from start to finish and the team communicated with me regularly and proactively. The work on my car was exquisite- it looks brand new and came back to me sparkling clean inside and out! The entire team at Mackin’s went above and beyond to repair my car efficiently and beautifully and I will be singing their praises to all who will listen. Thank you for all you do!

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Repair Quality

Customer Service

My Experience

I appreciated being kept in the loop on progress on my car.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

The entire team at Mackin’s communicated clearly through the whole process. This was my first time handling an accident like this, so I was COMPLETELY out of my element. The entire team at Mackins’ was helpful, kind, and really patient with all of my questions (and I had a lot). They worked with my insurance quickly and efficiently. The most important part for me though was that they prioritize their customer care. It is their number one goal and it shows. I was pretty nervous with all of this, but they made me feel much better about things and walked me through it all. I’m so thankful that I chose Mackins for my repairs!

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Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

I had excellent customer service from start to finish. They kept me well informed throughout the whole process.

Likely to Recommend

Repair Quality

The repair looks to be great from what I can tell

Customer Service

They were very friendly and responsive.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Extraordinary service from beginning to end. Thanks!

Customer Service

Returned Clean

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Repair Quality

I was very pleased with the repair shop the car looked great! Cannot complain about a thng

Customer Service

Returned Clean