Maguire Automotive
We are a full-service collision center with a large manufacture base, we are the preferred repair shop for Toyota Kia VW Audi and Volvo. We have the area's best body technicians with the quality you would expect from the Maguire Auto group.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0 -
My only criticism is it took over a month to be able to schedule my car for the repair. This is not an issue of the service team, but rather Mcguire overall.
Repair Quality - 5.0/5.0 -
Maguire team were incredible, and very friendly and very professional
Customer Service - 5.0/5.0 -
This customer service team were great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Exceeded my expections
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Not great communication about keeping the vehicle longer than discussed (e.g., 4 days instead of two days) and on the day of expected completion (Friday) Maguire would not release the vehicle by end of day (e.g., 6 pm) when we inquired about picking it up at 3pm as it still needed to be cleaned. We called back to indicate we needed the vehicle and strongly suggest they fit in the cleaning, and they accommodated that by rushing the cleaning a bit.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Quote was incomplete and final price was higher due to estimator’s failure to realize the kind of paint required. A requested repair was not added to the quote and thus was not made. However, work that was done seems to be well-executed and it was made in a timely fashion.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My car was returned dented in the front fender and scratches in the main console.
Customer Service - 2.5/5.0 -
Manager was very rude. ladies in the front desk very helpful
Returned Clean
Likely to Recommend - 2.0/5.0 -
Will see how it turns out. Still waiting now 3 weeks since the car went in. And Why do I get this survey since the repairs are not done?
Repair Quality - 1.5/5.0 -
Body work has not been completed and this is 3rd week waiting. I was told 1 week on the estimate so I gave it a few extra days only to find out the parts were not available yet. They asked us to bring the car in before scheduled work so all parts could be ordered. They never really looked to see what was needed or took off the panel to look at it.. After two weeks I called upset and asked for a loaner car which I’m thankful to have. I would have kept the car as it certainly was driveable when they said they didn’t know how long the parts would take to arrive. . They said it wasn’t driveable.I understand the parts are the hold up it none of this was coveyed at all to me after the estimated time had elapsed. If I had been told parts were difficult to order I may have done things differently or rented a car or asked for my car back until the parts were in.
Customer Service - 2.0/5.0 -
When I called after 8 or 9 days and asked the status of the car the woman said to me” you’re supposed to wait for us to call you” At that point she found out the status was 6 parts were being ordered to fix it. Everytime I get a text saying to text them using that text number no one EVER responds to it. It would be nice to be updated after the elapsed time came and went from the estimate.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
I was told repairs would take 4 to 5 days called on the 7th day was told maybe tomorrow I called on the 8th day I’ll call you tomorrow for pick-up you need to be here by 445. By 4:00 no one had called I then called and was told yes it’s ready but be here by 4:45. I live out of town made it just in time
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I can't say enough about your employees in your collision center. They were courteous, friendly and I think they went above and beyond what was necessary to get me back on the road. I probably will be looking to buy in the.spring and I wouldn't even consider looking anywhere but MAGUIRE because of the outstanding service I received from your body shop. Keep doing what you're doing I'm a VERY satisfied customer!
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mcquire is convenient, clean, reliable. The staff are always friendly and very competent as well as kind.
Customer Service - 5.0/5.0 -
They couldn't be better!
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Once scheduled the work was done efficiently and very nicely.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
They ordered the wrong part and the truck had to be there for an additional day
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0 -
From this point forward, I am advising friends to buy a domestically manufactured vehicle since it takes too long to get repair parts for a Volvo.
Repair Quality - 4.5/5.0 -
When the turn signal is activated, the headlight on that side turns off. Is this a design issue or a problem with faulty wiring on repair?
Customer Service - 1.0/5.0 -
There was a serious problem since repairs were originally scheduled for September 12th but when I showed up for the repair, I was advised that the appointment had been rescheduled for five weeks until October 10th, four weeks later. As a result I had to spend my 75th birthday driving from Binghamton to Ithaca to get the car in for repair. I was not happy!
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service the ladies up front are so sweet. Got done quickly
Customer Service - 5.0/5.0 -
Awesome