Maguire Honda

Likely to Recommend - 0.5/5.0 -

Will never recommend this shop

Repair Quality - 0.5/5.0 -

Very unsatisfied with service

Customer Service - 0.5/5.0 -

Very unsatisfied with service

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 1.5/5.0 -

They seem to do pretty good work but the experience of waiting forever for my car was terrible. It took almost 3.months from the date of the accident before the car was ready.

Repair Quality - 3.5/5.0 -

The repair itself seems okay so far.

Customer Service - 1.0/5.0 -

The length of time it took to schedule an appointment was absurd (almost 2 month!), and once I had finally dropped my car off, the body work took a couple weeks longer than the shop told me it would. It was not an extensive repair. Also, the receptionist was frequently abrupt and unfriendly on the phone, which made the experience even more frustrating.

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

Original time estimate was 8 days, repair time took over 3 weeks

Likely to Recommend - 5.0/5.0 -

We always prefer to use the Honda shop for repairs on our vehicles. I understand supply chain issues wish there had been more proactive communication

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

We had to call for updates and took longer than expected to be provided a loaner vehicle

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 5.0/5.0 -

except, our car was likely damaged while in the Maguire parking lot, but they claim it was not because they noted the damage to the front right panel during their survey. the car was in their parking lot for a while before they did the survey. It was not damaged when we dropped it off, but there is no way to prove that.

Customer Service - 3.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The body shop was excellent. I could not ask for nicer people and very helpful at all times. Top notch!!

Customer Service - 5.0/5.0 -

Friendly and helpful at all times

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

You need a waiting room at the shop. There seemed to be a bit of confusion among the reps as they were new.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 2.0/5.0 -

Liberty Mutual did not pay this claim.

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0 -

I have always trusted Hondas repair shop and have when needed thrown their name out as a reliable place to take one's car.

Repair Quality - 4.5/5.0 -

I am totally satisfied with the Manager and Steve who worked on my car. I am unsatisfied with the process of getting parts for my car. I had to go in and ask WHY was it taking so long to gets parts in to discover with a phone by call by the manager my parts arrived in 1 to 2 business days. It seems like whoever is helping with getting the parts in doesn't work very hard at finding them. Just seems to stop at sorry it's on back order. Not good enough. We customers rely on our cars daily and count on who we choose to fix them to have our backs and do everything possible to turn the fix around quicker verses later.

Customer Service - 5.0/5.0 -

The office personnel and manager were very professional and kept me up to date on the status of my car.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I said unlikely because I do not live in the area where the shop is located.

Repair Quality - 4.5/5.0 -

I expected better detailing of the interior of my car.

Customer Service - 3.5/5.0 -

I had to keep calling for updates on the status of my vehicle. I was told I’d be getting a call on Wednesdays but that rarely happened..

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 3.0/5.0

Customer Service - 1.0/5.0 -

I just want my suv back the way I dropped it off mechanically

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

It took a couple months, but pleased with the repair.

Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0

Customer Service - 2.5/5.0 -

I asked the guys Not to wash my car and they did. There are scratches all over my paint. I never use rags on my paint. They obviously used dirty rags to get my car and now it's all scratched with microscratches that show in the sun. Now what do I do? The repairs were fine. Why did they wash it when I asked them not too? Why do you use dirty rags? Are you not professionals?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The entire process went smoothly and my car is beautiful. A big Thank you to those that did the bodywork. I also appreciated how easy the car rental was, I almost didn't do as I thought it would be a hassle. I liked the text updates. Office gal was great too.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great service!!!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Had some miscommunication in the beginning but once we were all on the same page things went smoothly