Malloy Collision Center of Winchester

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Mark Hann was very professional and kept me apprised of progress.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Donna demonstrated exceptional customer service and efficiency in checking the vehicle for service. She contacted the estimator to review the damage and write estimate; arranged for the customer to directly speak with the decision makers for consultation; and finally process the final payment to include advising the customer about an additional credit card usage fee as well as provided the customer with a written warranty for the work completed. Kudos to Donna for a superb job extremely well done. Respectfully, 2025 Toyota Land Cruiser Owner!

My Experience - 5.0/5.0 -

The car looks perfect! And what a nice surprise to see how the interior was cleaned. Very happy with my experience.

My Experience - 0.0/5.0 -

My only complaint is the time taken to complete the job, versus the time predicted. I am completely satisfied with the finished product. A job well done.

My Experience - 5.0/5.0 -

Thanks for the prompt communication and fast service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Staff was amazing and kept me in the loop as the repairs happened. I really appreciate the transparency and support provided by everyone!

Returned Clean

My Experience - 5.0/5.0 -

We appreciate that the repair was completed on time and the car was washed and detailed by your crew. It looked like it was brand new on the showroom floor!

Likely to Recommend - 5.0/5.0 -

Yes!

Repair Quality - 5.0/5.0 -

Chris was awesome!

Customer Service - 5.0/5.0 -

Once I got in touch with them the communication was outstanding.

Likely to Recommend - 3.0/5.0 -

The main thing is communication to have lack of calling the customer and keeping them informed

Repair Quality - 2.5/5.0 -

They're still not done and they have not called me but I'm not surprised because they haven't called me one time since my vehicle's been in the shop I've had to call them and it was in the shop over 6 weeks

Customer Service - 2.0/5.0 -

Lack of communication anytime I need a details about the vehicle I had to call they never called me one time and it's still not finished

My Experience - 5.0/5.0 -

Thank you guys for your outstanding professional service #Team Malloy

My Experience - 0.0/5.0 -

It took a long time and then it was not fixed.

Likely to Recommend - 0.5/5.0 -

Not “very unlikely” …. A total impossibility of ever happening

Repair Quality - 0.5/5.0 -

Worst automotive experience in memory. A hit-and-run dent to back hatch and a damaged sensor: it took 6 weeks. Never a single pro-active follow up from Malloy throughout the entire process. Each of 3 follow up calls were initiated us. Each time received a promise of completion within the week. Each promise broken, with no call from Malloy. Front desk person has no communications skills … which is fine but she doesn’t even know how to communicate internally. Finally had vehicle delivered to us. Covered in dust, after promising to car wash it. We figured our best option was the body shop tied to the dealer from whom we purchased the car. We figured dead wrong. Never again

Customer Service - 0.5/5.0 -

Are you kidding?! Of customer service means never making promises you can’t keep, never putting people on hold for interminable amounts of time, always keeping in communications with the customer, always being friendly and courteous … well no!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am very happy and impressed with the work done to my Tundra

Customer Service - 3.5/5.0 -

Did not receive calls as to updates on parts

My Experience - 5.0/5.0 -

The car looks brand new.

My Experience - 0.0/5.0 -

Upon picking it up, I noticed the taillight cover hadn't been repaired. I complained to the staff there, and they said they would let me know and get back to me later. I'm concerned because the work isn't finished yet.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

Lack of communication.

Customer Service - 2.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Car looks great and paint matches the rest of the car. Problem areas that existed on bumper and trunk before the accident were delightfully fixed with the repair so it looks brand new. Panel alignment looks straight and do not see any issues.

Likely to Recommend - 1.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 0.5/5.0