Marshall Steinbeck Collision Repair

5.0 (167reviews)
100%
53 S Prospect St.,  Amherst,  MA  01002

In operation 44 years.

Full service Auto Body & Collision Repair Specialist, Glass replacement, Insurance approved . We work on all makes & models, we are also referred by Insurance Companies.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:00 pm
Tue 8:00 am - 4:00 pm
Wed 8:00 am - 4:00 pm
Thu 8:00 am - 4:00 pm
Fri 8:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (167)

My Experience

Thank you for making my old car look young again, it's beautiful!

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Friendly, courteous, my car looks great

My Experience

Thank you so much!

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Overall, excellent shop! Highly satisfied with the quality of my repair work. Thanks!

Repair Quality

Excellent job with a tricky polarized paint, limited edition, obsolete paint - Marshall Steinbeck had to custom mix the paint and the whole left side of my car looks new, not just the replaced door. Great work!

Customer Service

Excellent service. Just minor communication issues - Got an email update saying my car would be ready on Friday but it wasn't ready until Monday. I had to call them on Friday afternoon to find out it wasn't ready. I understand the snags involved with Covid related delays and the special paint needed for my car, and it seemed a minor communication glitch after all.

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Repair Quality

Have tested all vehicle controls related to the repair. No problems.

Customer Service

I was treated very professionally in all aspects.

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My Experience

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My Experience

Thanks so much for your great work. I am so appreciative of the quality, quick service, the communication with my insurance company (especially!), and even your email service that kept me informed throughout the process. I would gladly recommend you to all my friends in need of your service. Thanks again, Rich

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My Experience

Excellent service throughout the process, kept me informed on the status of my vehicle and when I picked it up it was in perfect condition. The car was less than a year old so I was worried that it would not be the same but it was done professionally and I cannot tell it was in an accident. Thanks so much for excellent service!

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Excellent service and communication. I was kept informed of the status and when I picked up my car it was perfect

My Experience

Everything went very smoothly. It helped make a stressful situation, much more manageable.

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There were a couple of sensor errors that required follow up visits, however they were fantastic about getting me back in quickly to address them fully

Customer Service

Glenn at Steinbock Collision was an amazing communicator. The repair ended up taking over five weeks, due to COVID delays etc - at no time did I feel ghosted or ignored. They were fantastic in addressing any issue that appeared after I picked up the vehicle. I will definitely be using them again.

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Repair Quality

Looks great

Customer Service

Very friendly. Gave a accurate completion time to me at the beginning.

My Experience

Loved the prompt service, flexibility in scheduling, the fast completion of work, the awesome results and the above and beyond service of interior cleaning!!!! You guys are the best!!!! My carpenter was also impressed and will be bringing his truck to you for repairs.

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Already have

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They were awesome. They were responsive, completed work very quickly, did an outstanding job. Couldn’t be happier and definitely would use them again!

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They were very professional.

Repair Quality

My car looks like it did when I drove it off the lot in October.

Customer Service

I’m very pleased with the service that I received through Marshall Steinbeck. It took only a couple of hours from the time that I reported my incident and I was able to get my car in to get repaired. I had a rental within minutes of turning my car in to Marshall Steinbeck, and I was on my way back home. As soon as the parts arrived the car was repaired and I was able to return to Marshall Steinbeck’s to get my car. I am more than happy with the service that I received.

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My Experience

Great job!

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9, instead of a 10 because of location as it is a bit far

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Perfectly happy with service

My Experience

Excellent recently repaired Acura, Great Job well done to all employees 5 Stars ***** Thank You Again! Mark Day