Maryland Collision Center Silver Spring

My Experience - 5.0/5.0 -

Repair looks great. They were friendly and very accommodating with helping get my vehicle there.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

repair work was perfect.

Customer Service - 5.0/5.0 -

They we’re easy to work with and very accommodating on getting my car to them.

Returned Clean

My Experience - 5.0/5.0 -

My car was done quicker than I expected, thank you

My Experience - 5.0/5.0 -

From before we scheduled the bodywork repair, to during, to pickup, communication with this shop has been easy, timely, and helpful. Everyone with whom we interacted was kind and personable. We would definitely use this shop again should we ever need to.

Likely to Recommend - 5.0/5.0 -

We had a seamless experience and would gladly recommend the shop

Repair Quality - 5.0/5.0 -

Thoroughly investigated underlying damage to do a complete repair after a rear end collision. Shop communicated well at every step and was very easy to work with. Every human with whom I interacted was kind.

Customer Service - 5.0/5.0 -

Everyone was so kind and personable

Returned Clean

My Experience - 5.0/5.0 -

Went in for paint work. VERY pleased with the result. Very professional the whole way with everything during the month- long process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service and excellent quality on the repair. They made my truck look new!!!! Thank you Maryland Collision Center!

Customer Service - 5.0/5.0 -

Great service

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

My truck was ready and the work is outstanding. Thank you!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work! Very efficient. Truck was ready in 90 minutes! Highly recommend this business, thank you.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

You always do a great job. The person that handled my claim was wonderful.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You always do a quality job. Plus Justin my representative was wonderful.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I really appreciated the daily updates and phone calls on the status of my repair. The whole team was very professional and extremely polite. Thank you all for a great service🤗

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

The major tasks were well done. A couple touch-up spots I had pointed out were not addressed.

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

The quality of your external work was good.

Repair Quality - 5.0/5.0 -

The work looks great

Customer Service - 3.0/5.0 -

I was bombarded with multiple messages a day, right up until the day my car was supposed to be ready and then crickets. I ended up having to call multiple times and organize rentals last minute.

Returned Clean

My Experience - 5.0/5.0 -

It’s beautiful, thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Absolutely wonderful service even when my insurance was less than agreeable

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0 -

Very accommodating, but I wish I had not had to return the vehicle due to the original omission.

Repair Quality - 2.5/5.0 -

My issue is that this repair claim was due to the fact that something was missed on the original claim. Work seemed okay, but they forgot to add a critical piece so this work was to install that piece.

Customer Service - 5.0/5.0 -

Customer service was great! Thank you for bringing me home and for delivering the car when it was finished.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer service was very good

Customer Service - 4.5/5.0 -

Very good

My Experience - 0.0/5.0 -

I was not satisfied with the repair experience. I was repeatedly told the only remaining item awaiting approval was calibration, but after repairs were completed I was informed of additional charges that had never been discussed or approved beforehand. I also returned after being told my concerns with the repair finish would be addressed, but the issues remained unresolved. While Nico was professional and attempted to help, the overall communication, billing process, and quality-control experience did not meet my expectations.

Likely to Recommend - 1.5/5.0 -

While the vehicle was repaired and returned on time, I cannot confidently recommend this shop based on my experience. Standing behind the quality of the work performed and honoring agreed-upon pricing are fundamental business practices. I raised concerns about finish quality on repaired and blended panels, was told the issues would be corrected, and was later informed they had been addressed, only to return and find them still present. I was also charged more than the amount approved and paid by the insurance company without prior disclosure or approval before the work was completed. Additionally, a 3% fee was charged for paying by card. The combination of unresolved quality concerns, poor communication, and unexpected charges left me disappointed with the overall experience.

Repair Quality - 0.5/5.0 -

Poor finish quality on the front quarter panel that was refinished, along with a minor imperfection in the blended hood area. I pointed out both concerns and was instructed to leave the vehicle so they could be corrected. Before returning, I called to confirm the issues had been addressed and was told they had been fixed. However, when I arrived, both issues were still present. I was also charged an additional amount beyond what had been approved and paid by the insurance company, despite not being informed of this difference before the repairs were completed. The lack of communication, refusal to address the finish concerns, and unexpected additional charges left me dissatisfied with the overall repair experience.

Customer Service - 1.5/5.0 -

Customer service was disappointing. I was told the only remaining item before pickup was calibration, but after repairs were completed I was informed I owed additional money beyond what had been approved and paid by the insurance company. This was never disclosed before the work was performed. I also pointed out a poor finish on the refinished front quarter panel and a minor imperfection in the blended hood area. I was instructed to leave the vehicle so these issues could be corrected and later called to confirm they had been fixed. When I returned, the same issues were still present. While Nico was professional and listened to my concerns, the overall communication, handling of the repair concerns, and unexpected additional charges left me dissatisfied with the experience.

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean