Maryland Collision Center Silver Spring

Likely to Recommend - 4.5/5.0 -

Very accommodating, but I wish I had not had to return the vehicle due to the original omission.

Repair Quality - 2.5/5.0 -

My issue is that this repair claim was due to the fact that something was missed on the original claim. Work seemed okay, but they forgot to add a critical piece so this work was to install that piece.

Customer Service - 5.0/5.0 -

Customer service was great! Thank you for bringing me home and for delivering the car when it was finished.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer service was very good

Customer Service - 4.5/5.0 -

Very good

My Experience - 0.0/5.0 -

I was not satisfied with the repair experience. I was repeatedly told the only remaining item awaiting approval was calibration, but after repairs were completed I was informed of additional charges that had never been discussed or approved beforehand. I also returned after being told my concerns with the repair finish would be addressed, but the issues remained unresolved. While Nico was professional and attempted to help, the overall communication, billing process, and quality-control experience did not meet my expectations.

Likely to Recommend - 1.5/5.0 -

While the vehicle was repaired and returned on time, I cannot confidently recommend this shop based on my experience. Standing behind the quality of the work performed and honoring agreed-upon pricing are fundamental business practices. I raised concerns about finish quality on repaired and blended panels, was told the issues would be corrected, and was later informed they had been addressed, only to return and find them still present. I was also charged more than the amount approved and paid by the insurance company without prior disclosure or approval before the work was completed. Additionally, a 3% fee was charged for paying by card. The combination of unresolved quality concerns, poor communication, and unexpected charges left me disappointed with the overall experience.

Repair Quality - 0.5/5.0 -

Poor finish quality on the front quarter panel that was refinished, along with a minor imperfection in the blended hood area. I pointed out both concerns and was instructed to leave the vehicle so they could be corrected. Before returning, I called to confirm the issues had been addressed and was told they had been fixed. However, when I arrived, both issues were still present. I was also charged an additional amount beyond what had been approved and paid by the insurance company, despite not being informed of this difference before the repairs were completed. The lack of communication, refusal to address the finish concerns, and unexpected additional charges left me dissatisfied with the overall repair experience.

Customer Service - 1.5/5.0 -

Customer service was disappointing. I was told the only remaining item before pickup was calibration, but after repairs were completed I was informed I owed additional money beyond what had been approved and paid by the insurance company. This was never disclosed before the work was performed. I also pointed out a poor finish on the refinished front quarter panel and a minor imperfection in the blended hood area. I was instructed to leave the vehicle so these issues could be corrected and later called to confirm they had been fixed. When I returned, the same issues were still present. While Nico was professional and listened to my concerns, the overall communication, handling of the repair concerns, and unexpected additional charges left me dissatisfied with the experience.

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

I don’t know why but I kept being lied to about something completely unnecessary

My Experience - 5.0/5.0 -

The car looks and drives great. Everyone I talked to was very professional, friendly and courteous. The car was ready sooner than I had expected. Great experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

People were always available when I called to answer any questions I had

Returned Clean

My Experience - 5.0/5.0 -

I appreciated the timely updates on the repair progress

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

I appreciated the periodic updates on the repair status…

Customer Service - 4.5/5.0 -

Courteous and attentive service

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone I spoke to was very personable and friendly. Updates were sent to me on a daily basis regarding the status of my car. Everyone took the time to listen when I had questions and genuinely answered them-without feeling rushed or rushing me along. It was nice to speak to a person when I called and not go through something automated. My mechanic called me to inform me every day to keep me updated. This was my first time having to deal with getting my car fixed and they made it super easy.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone was so kind and helpful with helping me understand the process and communicated on a daily basis to keep me updated on my car’s progress. Phone calls were returned and staff were personable and took their time to support me and relayed messages while providing call backs on the same day.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Elijah was very communicative, I am pleased with the repairs done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The replacement of the bumper was amazing! I was a bit worried about the painting matching my car, but it was perfect.

Customer Service - 5.0/5.0 -

They were very flexible. I could not get out of work early to pick up my car and they worked with me to find a feasible solution.

Returned Clean

My Experience - 5.0/5.0 -

Great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good

Customer Service - 5.0/5.0 -

Very good

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I was very satisfied with the job and the fact that I received my vehicle back when they said it would be back and I was informed with the process thanks again

Likely to Recommend - 5.0/5.0 -

I would definitely recommend and use them

Repair Quality - 5.0/5.0 -

I was very satisfied with the work that was done and I received my car just as recommended thanks.

Customer Service - 5.0/5.0 -

They were very helpful and friendly.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Very satisfied.

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

I’m extremely impressed with the customer Service and also the finished product looked amazing. Maryland collision center of Laurel paid strict attention to detail and I was very well. Informed of updates. The service was incredible. I would highly recommend Marilyn collision center to everyone I know that needs work done to their car.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Wonderful service, great communication, friendly, and the finished product on my vehicle was done by true professional

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Exemplary service at Maryland Collision Center. Reasonable costs and quick turnaround. This is the place to take your car if it needs body work

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very pleased. Appreciate being kept informed of the status of the repairs. Impressed with how good the car looked when we picked it up.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

The Collision Center was good about texting status reports. The car looked terrific when we picked it up, especially considering what it looked like when it was towed there.

Customer Service - 4.5/5.0 -

The staff was good and Elijah in particular.

Returned Clean