Mathews-Carlsen Body Works
Mathews-Carlsen Body Works is a full service auto body repair shop in Palo Alto, California, in the heart of Silicon Valley on the San Francisco Peninsula. We work on all makes and models with an emphasis on European automobiles.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 4:30 pm |
| Tue | 8:00 am - 4:30 pm |
| Wed | 8:00 am - 4:30 pm |
| Thu | 8:00 am - 4:30 pm |
| Fri | 8:00 am - 4:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 3.0/5.0 -
Professional and friendly but did not seem to have a sense of urgency about repairing the vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The repairs were above and beyond my expectations. My car looked almost brand new when I picked it up which is a drastic improvement from when I dropped it off.
Customer Service - 5.0/5.0 -
Tom was phenomenal. Patient but efficient. Answered all my questions and gave some really good advice to a new customer with limited car knowledge.
My Experience - 5.0/5.0 -
Extremely satisfied with my service. The repair was done professionally and they went the extra mile by dropping my car off at my house because I was flying back from a business trip and unable to reach the shop before closing time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0 -
I like the shop and think they do good work, but need to be more proactive with keeping customers informed of details
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
I was very happy with the customer service until my insurance company showed me the bill which was 2k over estimate and this was not discussed with me. Good customer care requires keeping customer informed of price changes
My Experience - 0.0/5.0 -
Should have Sean cut on the bumper and repaired it prior to customer seeing on delivery
Likely to Recommend - 5.0/5.0 -
I have been going to Mathew-Carlsen for over 15 years and they have always provided excellent service.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You did a great job and were awesome to work with - A+.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
If I could rate 11 I would.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Repair took longe than was promised