Maurice & Son Auto Body Shop

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

The company should not have my vehicle completed.Nor should I have taken it off the lot.It was not starting properly.They knew it, and they told me I should question it more.Maybe push, but it was a saturday

Customer Service - 3.5/5.0 -

The people were great, accommodating and helpful and thanks.So much for the ride

My Experience - 0.0/5.0 -

I have ZERO complaints about my car repair. The text system was super helpful so I didn’t pester the body shop with asking if it would be done by the estimated date or not. I have no issues with the work they did. I am 98% satisfied. The only reason I cannot say 100% is because when I dropped my car off, I SPECIFICALLY asked them to replace BOTH headlights while they had the bumper off, even though insurance would only cover the one that was damaged in the collision. I called about a week later, just to remind them and to “please write it down” that I wanted BOTH headlight lenses replaced, knowing full well I would have to pay for the non covered side and was assured it was added to the repair notes. I picked my car up and all the damage done from the collision was fixed perfectly. The second headlight, was not replaced. I wasn’t charged for it and it had been a while since I had my car, so I paid my deductible and accepted my car. Did they perfectly fix my car from the collision? Yes. Did I wish they replaced the other headlight while it was already torn apart? Also yes.

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0 -

This is the second survey I have received, but just in case it didn't go through the first time... I would have given 10/10 without hesitation IF the following had been followed per our discussions. When my husband and I dropped off my car in Novemeber, we specifically asked that BOTH headlights be replced to new to match. The repair included the drivers side headlight, and we opted to request BOTH be replaced so that they matched in "newness". The passenger one was dingy, original to the car, and had the haze about it. I knew we would have to pay extra for that because the insurance company wouldn't cover it as it wasn't necessary. I got yup, we can certainly do that, the bumper will be off anyway". When I got the text alert that my car repairs had been STARTED, I called to remind them, ask that it be written down, etc so that I would have two matching new headlights. I was told yes its in the file. When I picked up my car, the headlights were in fact mismatched. They only replaced the drivers side. I was not charged for the passenger side, so it's not like I got ripped off or anything, but I am annoyed that now I have to order one passenger one, and take the bumper BACK OFF when they told me they would just do it while it was being repaired. Lastly, my broken headlight had a high powered bulb in it, and what they replaced it with doesn't come close to what was in it. So I have mis matching headlights, and mismatching bulb strengths to boot. Why haven't I brought it back? Because I needed a car. My car was down for 6 weeks, my rental coverage was only for 10 days, and I couldn't keep borrowing vehicles. Everything else, smooth sailing. The communication was great, the text alerts were nice so I didn't have to keep bugging the body shop... It went well, other than the annoyance of expecting them to do what wasn't covered, but definitely discussed on more than one occasion.

Customer Service - 4.5/5.0 -

Every interaction was courteous.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Quality if repair looks great

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My car looks awesome and I’m very pleased with results. Not only does it look great but the staff was outstanding and completed the work before scheduled time . Roberta even took time to contact me to ensure I had all my belongings f needed from my car before leaving my vehicle . I give your agency a ten out of ten. Thank you

Likely to Recommend - 5.0/5.0 -

I would definitely recommend them. People have looked art my car repair and commented on how nice it looks

Repair Quality - 5.0/5.0 -

The staff was helpful in getting my vehicle svrdujevsnd accessing the damage. Once the spot was confirmed they excelled in completing the repair before expected date. Wonderful company to work with. Thank you fir a great job

Customer Service - 5.0/5.0 -

My car was completed in record time. ! Staff were awesome, even set me up with rental car. Awesome company

Returned Clean

My Experience - 5.0/5.0 -

My vehicle looks absolutely amazing after hitting a deer, and they even detailed the inside. Definitely recommend 100%.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent customer service and the vehicle looks great.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent work I’m very happy with everything it looks better than when I bought it thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

My first encounter with Maurice Bard and son was in 1969. Maurice worked out of his garage in Fairfield.

Repair Quality - 5.0/5.0 -

Great communication. I got a daily update on the vehicle. Recommend enthusiastically.

Customer Service - 5.0/5.0 -

Excellent customer service service!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0 -

I was very impressed with my first experience with Maurice & Sons at the end of 2024. I’m very pleased with the outcome of my vehicle this time as well. My concerns were more around communication.

Repair Quality - 3.5/5.0 -

The work is great, but we had talked about my tires being covered or requested to be covered and I did not hear or see anything about that in the discharge instructions. Also, I had asked for my windshield to be independently fixed with my own insurance as it was not related to the accident. Again, this was not completed nor did I have any follow up or communication. The last time my car was ready, I was notified throughout the process about likely completion. My car was ready on a Friday afternoon the last time as well, but I had received a text that morning saying it would be ready by the afternoon and I would get a call. I was able to rearrange my day to get back in time for pick up and drop off my rental car. I did not receive any of those texts this time. I got a call at roughly 4:30 PM on Friday afternoon saying my car was ready and I had a half an hour to come pick it up. I was working and Well over an hour away. I was left responsible for the rental charges for the weekend as I had no other way of making arrangements prior to this 4:30 PM call. in the future would be very helpful to have the text updates as progress is made.

Customer Service - 4.5/5.0 -

Kind & helpful

Returned Clean

My Experience - 5.0/5.0 -

Appreciate how smooth you made the whole project go. The vehicle looks great and I will tell people I how great your company was.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean