Mayfield Brainard Collision and Paint

4.6 (516reviews)
92%
5608 Mayfield Rd,  Cleveland,  OH  44124

In operation 72 years.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (516)

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Excellent

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The only missing thing was that they could have washed the car before I picked it up.

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Good repair overall. Car handles somewhat differently after repair and car reeked of oil for 2-3 days afterwards.

Customer Service

Staff are polite and responsive when called but my car was in the shop for over a month and never once did I get a call with any updates. My estimate alone took a week to happen because the shop was too busy then I was waiting on parts for weeks but no one ever told me any of this until I called two weeks after my estimate. Then I started getting comments that my car would be ready hopefully this date but then it would get pushed back 1.5-2 wks. I would rather be told an accurate date so I can plan my car sharing than falsely hope my car is done and be let down day after day. Again I got false promises a part would be delivered one day but by the end of the day would not be called the part didn’t arrive. Having someone make calls towards the end of the day or texting people updates would improve the customer experience greatly.

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It took 3 months to get my car done I can understand the problem about parts for the car but when the car was ready they dfound out that they did not have all of the parts and it took another 3 weeks to take care of it. One thing they were nice about is that they gave me a loaner for three weeks because they screwed up they should have been given me a discount on the bill also

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Poor

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Very efficient. Work was fine in timeframe they quoted. Kept me apprised of progress.

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Repair was Great !

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Excellent service helpful with rental call great people to Make repair less stressful. Thank you Jason Danny and your team.

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The front end looks fabulous! My sister came in from Colorado and asked if I got a new car!

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Very friendly and helpful

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Frank was helpful all the way through the job.

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