Mb Collision - Redlands
In operation 8 years.
At MB Collision Centers, we are customer focused and firmly believe in trust and good communication. This principle has helped us maintain exceptional customer service and successfully run several collision repair shops throughout the years. Our collision repair centers are factory certified and are constantly tested to maintain those certifications. By employing the most skilled technicians who are experts in their field, we guarantee you will receive the highest quality collision repairs in the area. We take over the collision repair process from start to finish. We talk to your insurance, help set you up with a rental, and keep you updated throughout the entire repair process. On top of that we also work on all makes and models! We look forward to helping you!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I appreciate you taking your time and doing such a thorough job on my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Nicole and Vanessa are so sweet! Always very helpful.
Returned Clean
My Experience - 5.0/5.0 -
Great staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great staff. Job well done.
Customer Service - 5.0/5.0 -
Great staff
My Experience - 5.0/5.0 -
I came in because I spun out in the rain it was a scary experience but I was made to feel comfortable when I got to MB like they would take care of me through this process and they did! Will recommend!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
My mom recommended me here three years ago when a tree fell on my car, without hesitation i knew where I was going when someone hit me.
Repair Quality - 5.0/5.0 -
They took great care of my car and the after care was even as spectacular! My car looked amazing and they did a quick job.
Customer Service - 5.0/5.0 -
The ladies I interacted with were always helpful.
Likely to Recommend - 2.5/5.0 -
The person you are in contact with IS the company. Its face. Its personality. That person determines the client experience. It's that important. I've worked at the Walt Disney Company for 31 years and I speak from experience. You cannot afford this level of customer service.
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Because I recieved a computer generated text that my car was going from a 4 day repair to 8, I was calling the front desk with questions due to the fact that I needed to rent a car for work. I kept calling the front desk with no answer and a recording saying, "you cant leave a voicemail...goodbye". The next day, same. So I called several times throughout the morning hoping to catch the person at the front desk. She eventually called me and said, "Hello James. I didn't want you to think I was ignoring you. I saw that you called. Actually, I saw your MANY calls. So what can I do for you?". It wasn't just the words, it was the sarcastic tone that indicated, I was on her nerves. It didn't get better from there. She said there was "extensive damage not previously seen" and that is the reason she sent the text that the completion date went from 4 days to 8. I then asked, does that mean more $? She said "Oh yeah! Of coarse! More labor hours obviously means more $". Again, a condescending tone. I was becoming concerned because Sean, the person that rear ended me was paying out of pocket IF he could manage it and might otherwise go through his insurance. I told her this and she said "I'll have Jose call you when he's available". So now I'm worried that Sean may not be able to cover the cost and move to an insurance claim, and here I am paying for a rental to get to work for who knows how long! On top of that, I don't know what "extensive damage" has been done or how long it'll take her to get Jose to call me since she's so obviously not a fan of my concerns which I GUARANTEE YOU were deliverd in a completely polite yet worried way. Jose called me the next day and said it just required an extra part that was coming in today and that it only entailed a few hours of extra labor. I asked him if Sean was still going to handle it and he said I'm going to call him and Ill let you know right away. Because I had told him of my experience with the front desk, he said, here's my cell, I will handle this from here on out. And he did! He emmediately called Sean, then emmediately called me and said, Sean is ready to move forward and I believe we can get this done by Friday (4 days). He also said it's not "extensive damage". Its just extra damage that couldn't be seen until the bumper was removed.. lastly, fast forward to the day I picked up the car. She was at the front desk and I dreaded even approaching her. She said I just got off the phone with Sean who just paid for the repairs so I'll just need you to sign some paperwork and you can be on your way. I said great. I stood there but she produced no paper work so I just walked away and waited. What looked to be a higher up manager or owner came in to discuss some other situation. Then she left. I watched her doing nothing but still did not approach though I was needing to get to work. Finally, she said ok, here's the paperwork. She looks at it and says "Wow! That's crazy. I've never seen that kind of friends and family discount". (Sean knew someone there). It wasn't a discount for me. But again, her delivery was as if she were irritated that the cost wasn't more extensive as she had told me it could be. None of it was, I'm happy we could make this happen for Sean, or you. Just this constant, passive aggressive tone and diologue that made me want to get away from her before I lost my patience. The front desk is the face and personality of your company. I thought this was worth sharing.
Returned Clean
My Experience - 0.0/5.0 -
My car was not complete as side mirror was not replaced and now I have to go back once order comes in.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Team was amazing. They all made a bad situation bearable. Appreciate the profesionalism from everyone. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with every aspect of the process. Thank you.
Customer Service - 5.0/5.0 -
Great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was done professionally and on time.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I will always come back to this business although hopefully I won’t need to do so. Vanessa is amazing, keep her!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Customer service was very nice. Updates were given regularly and everything was upfront. Repairs were done on time.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car was fixed an entire week earlier than expected! Nicole and Vanessa were so nice and informative, my car looks brand new! Thank you all so much! :)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did a great job repairing my hyundai. They keep me in the loop what's going on.. They are very friendly there.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Redlands location needs more front desk staff. at times one have to wait for more than a few minutes to be greeted. current staff are very friendly.
Returned Clean
My Experience - 5.0/5.0 -
Staff are very friendly and am satisfied with the quality of the work and overall happy with the outcome of the service .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Yrs I extremely recommend this shop
Repair Quality - 4.5/5.0 -
Thank you for doing a great job