Mccarthy Chevrolet
In operation 33 years, 16 years at this location.
McCarthy Collision Lee's Summit works on all makes and models with a limited life time guarantee on craftsmanship and paint. Please reach out to us today, we look forward to assisting you with your claims process!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | 10:00 am - 1:00 pm |
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0 -
There were several issues with the repair work from start to finish. I'm not one to complain, and I try to give people the benefit of the doubt, but I was very disappointed with the repair work done to our Escape. As for the quality, there were a number of things done subpar...there was dirt on the door, seats and floormats, door trim was not installed properly and the headliner is exposed in spots, there is a trim piece that is not installed correctly and the clip is showing, there are rubber grommets missing from the door, and the hood latch just fell off yesterday as it appears to be broken or missing the keeper? As long as McCarthy had the vehicle and spent on "quality control" this is all very disappointing
Customer Service - 2.5/5.0 -
Susan kept in touch from time to time and was very pleasant on the phone, however I was told week after week that it would be complete and week after week it was not. I feel like there should have been some better communication or honesty from the get go....a 10 day repair ended up being 10 weeks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 0.5/5.0 -
I'm very dissatisfied because: The part that was damage was fixed & we have it but while fixing it they cracked the windshield twice. Please give us our truck with the windshield fixed & we will try not to bother you again.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
1st my name was spelled wrong everytime there was a message. I corrected them multiple times. my mom is the policyholder and they kept texting her and not me. I am the owner of the vehicle. When I called to set up the appointment for repairs I asked if i could drop it off after hours and was told yes. When I got to the parking lot every entrance except one was blocked by vehicles. The only entrance available was one in the very back that had all the cars to be repaired in it. Honestly felt weird driving down that area. I wasnt informed until the next morning via text that the paperwork needed to begin the work wasnt completed but that wasnt mentioned during scheduling. it took over a week to do a job they said would be a few days
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0 -
Repair work was excellent. Dealing with McCarthy adjuster was disappointing. Text updates weren't accurate with work in progress, calls were not returned. Her name was Lauren.
Customer Service - 0.5/5.0 -
Dissatisfied only with adjuster.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Bad communication
Repair Quality - 0.5/5.0 -
Bad communication. I requested to be informed when work begun. Did not happen. Started work before authorization was given. Did not receive information, was not given
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
There were issues with communication from the beginning. The repair looks great but the original service advisor was not up front about delays. Just letting me know what was going on would have saved everyone's frustration.
Customer Service - 0.5/5.0 -
see previous comment
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Loren and Lanie we're awesome they have wonderful attitudes and they made me feel very comfortable with having my car there please tell them thank you again for me.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Not only is it unlikely that I would recommend the McCarthy Collision Center to a friend or colleague, but I have actively been telling everyone I can at work and in personal life to avoid the McCarthy Collision Center at all costs. I will continue to do all I can to save people the trouble.
Repair Quality - 1.0/5.0 -
49 days without our primary family vehicle. Never, did I feel like our van was a priority. When 3 vehicles were all sent to the chrysler dealership for work that the collision center couldnt do my van was not a priority then even after you had it for 40 days! 90% of the time I had to contact the collision center to get updates and do everything I could to attempt to make my van a priority, but all attempts failed as far as i'm concerned. During the 49 days of the collision center having our vehicle apparently our battery died and I had to pay $300 plus to have that changed even though we had no issues before giving the van to you. I understand this can happen coincidentally but I still have a hard time trusting when so much more did not go well. At one point I was informed that some of the issues with the front parking sensors and cameras were not communicating with the computer and that this may have been an issue before our van got hit by the object on the highway. This was an accusation of insurance fraud and I was greatly offended by this. I reported all previous damage to the collision center and the front sensors and cameras were not a part of this. Last, but definitely not least, the van was given back to me with ZERO gas!! I can guarantee that the low fuel light was not even on when the van was given to the collision center and to give it back to me with less gas is unacceptable. The collision center caused us to spend a lot more money than should have been due to keeping the van for more than our 30 day allowance of a rental car and there was no assistance from the collision center to help us with this issue. I tried to get a loaner car from you and this was rejected, I tried to have you reimburse the rental car company for any days of rental fees past the 30 day insurance allowance but this was rejected, I also tried to buy a used truck from you and Josh in sales did not return 2 phone calls and one voice mail over a 2 day period. I purchased a truck from blue springs ford instead. I could go on..... The only reason I am not giving you a 1/10 here is because of Lauren's help and kindness and the fact that it does seem that the van has been repaired well so far.
Customer Service - 2.5/5.0 -
The ONLY saving grace from the collision center was Lauren. She at least was pleasant to talk with through this process, but my previous remarks in the first comments section still remain.