Mccarthy Chevrolet
In operation 33 years, 16 years at this location.
McCarthy Collision Lee's Summit works on all makes and models with a limited life time guarantee on craftsmanship and paint. Please reach out to us today, we look forward to assisting you with your claims process!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | 10:00 am - 1:00 pm |
Likely to Recommend - 4.0/5.0 -
Haven't had much collision work done enough to rate or compare to any other shop.
Repair Quality - 4.5/5.0 -
Bit surprised when I see replacement bumper on the bill and yet it appears to have the same center piece as was on the vehicle when I took it in.
Customer Service - 4.5/5.0 -
Lauri was gret to work with. Communication through the process was very high level.
Returned Clean
My Experience - 5.0/5.0 -
Repairs made in timely manner and the work is satisfactory. The team communicated throughout the whole process. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and service
Customer Service - 5.0/5.0 -
Helpful in managing insurance
Returned Clean
Likely to Recommend - 0.5/5.0 -
Would not recommend
Repair Quality - 0.5/5.0 -
Unfortunately, this repair experience was extremely frustrating and fell far below expectations. The shop took nearly three times longer than estimated to complete the repair, which resulted in us paying out-of-pocket for an extended rental car during that time. When the vehicle was finally ready, we were informed that the shop had lost one of our keys. A temporary replacement key was made without a fob, which ultimately caused our remaining spare key to stop working as well. As a result, we now need two new keys made. We were told the shop would cover the cost at Honda, but we have had to make repeated calls to get a purchase order sent over. Honda still has not received the PO, despite multiple follow-ups, and we are now being told the key replacement will take at least a full day or more — creating yet another inconvenience. McCarthy should have personally taken the vehicle over to Honda for keys, not us. Overall, this process required far too much time and effort on our end for issues that were not caused by us. Communication was poor, accountability was lacking, and the situation remains unresolved. I would not recommend this shop based on our experience.
Customer Service - 0.5/5.0 -
Unfortunately, this repair experience was extremely frustrating and fell far below expectations. The shop took nearly three times longer than estimated to complete the repair, which resulted in us paying out-of-pocket for an extended rental car during that time. When the vehicle was finally ready, we were informed that the shop had lost one of our keys. A temporary replacement key was made without a fob, which ultimately caused our remaining spare key to stop working as well. As a result, we now need two new keys made. We were told the shop would cover the cost at Honda, but we have had to make repeated calls to get a purchase order sent over. Honda still has not received the PO, despite multiple follow-ups, and we are now being told the key replacement will take at least a full day or more — creating yet another inconvenience. Overall, this process required far too much time and effort on our end for issues that were not caused by us. Communication was poor, accountability was lacking, and the situation remains unresolved. I would not recommend this shop based on our experience.
My Experience - 5.0/5.0 -
It was to cold to inspect closely but it appears to be done very well and everyone was nice and professional and communicative. Thanks Brad and Michelle
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0 -
Your notification process stinks. I was notified their numerous times that my car was ready and of course it was not. I even made a trip to your store and found out it was not ready very irritating.
Customer Service - 3.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
Only cosmetic things were fixed. Everything that started internally after the accident was still happening when it was finished being repaired? But everyone was friendly.
Customer Service - 2.0/5.0 -
Very nice people
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Lauren had great communication with me and the car was fixed in a timely manner
Customer Service - 5.0/5.0 -
Lauren was excellent
Returned Clean
Likely to Recommend - 3.0/5.0 -
scratches on the drivers side front door. I had bought the car 1 to 2 months before the accident affecting the right side front, so I knew the scratches were not there when I brought the car in for repair
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Length of repair time.
My Experience - 5.0/5.0 -
Craig’s customer service is excellent!! . He kept me updated and very friendly .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service !
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
OVERSPRAY
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
t I and very disappointed in the condition of my truck after the 2nd attempt your body shop has had to repair it as a result of the damage caused by your Dodge service department. I made it perfectly clear in emails to you and Craig before it went in the second time for repair of the condition of the vehicle after your 1st attempt to repair it. The overspray on the back of the cab I mentioned the 1st time is still there, even after I pointed it out to Craig before your 2nd attempt. To add to my frustration now there is overspray all over the truck. All over the back glass, side glass, top, hood,and windshield... After multiple times asking Craig to please be sure to check it over for overspray, and buffing compound splatter, before I would pick it up. Unfortunately when i picked it up it was snowy and wet so i couldn't see very well. It is so frustrating to get it home and in the garage only to find it's worse this time around, especially after the multiple promises it would be right this time. So as a result, it is going to need the overspray removed. Probably clay-bar the truck and a good polish and wax to correct the paint, and then remove the overspray from the glass.
Customer Service - 0.5/5.0 -
t I and very disappointed in the condition of my truck after the 2nd attempt your body shop has had to repair it as a result of the damage caused by your Dodge service department. I made it perfectly clear in emails to you and Craig before it went in the second time for repair of the condition of the vehicle after your 1st attempt to repair it. The overspray on the back of the cab I mentioned the 1st time is still there, even after I pointed it out to Craig before your 2nd attempt. To add to my frustration now there is overspray all over the truck. All over the back glass, side glass, top, hood,and windshield... After multiple times asking Craig to please be sure to check it over for overspray, and buffing compound splatter, before I would pick it up. Unfortunately when i picked it up it was snowy and wet so i couldn't see very well. It is so frustrating to get it home and in the garage only to find it's worse this time around, especially after the multiple promises it would be right this time. So as a result, it is going to need the overspray removed. Probably clay-bar the truck and a good polish and wax to correct the paint, and then remove the overspray from the glass.
Returned Clean
My Experience - 0.0/5.0 -
They trouble customer service took a long time & didn't fix everything
My Experience - 0.0/5.0 -
The experience was horrible, and I have the photos to prove it.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Poor customer service and poor communication from the workers.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Collision center not willing to fix there damages to my vehicle. Claim it was already there when it absolutely wasn’t!
Customer Service - 0.5/5.0 -
Manger in the collision center was not even willing to look at the additional damage. Said he didn’t see it in the photo.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Lauren made the repair so easy for me.
Customer Service - 5.0/5.0 -
Lauren was outstanding