Mccarthy Chevrolet

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Lauren had great communication with me and the car was fixed in a timely manner

Customer Service - 5.0/5.0 -

Lauren was excellent

Returned Clean

Likely to Recommend - 3.0/5.0 -

scratches on the drivers side front door. I had bought the car 1 to 2 months before the accident affecting the right side front, so I knew the scratches were not there when I brought the car in for repair

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 0.0/5.0 -

Length of repair time.

My Experience - 5.0/5.0 -

Craig’s customer service is excellent!! . He kept me updated and very friendly .

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service !

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

OVERSPRAY

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

t I and very disappointed in the condition of my truck after the 2nd attempt your body shop has had to repair it as a result of the damage caused by your Dodge service department. I made it perfectly clear in emails to you and Craig before it went in the second time for repair of the condition of the vehicle after your 1st attempt to repair it. The overspray on the back of the cab I mentioned the 1st time is still there, even after I pointed it out to Craig before your 2nd attempt. To add to my frustration now there is overspray all over the truck. All over the back glass, side glass, top, hood,and windshield... After multiple times asking Craig to please be sure to check it over for overspray, and buffing compound splatter, before I would pick it up. Unfortunately when i picked it up it was snowy and wet so i couldn't see very well. It is so frustrating to get it home and in the garage only to find it's worse this time around, especially after the multiple promises it would be right this time. So as a result, it is going to need the overspray removed. Probably clay-bar the truck and a good polish and wax to correct the paint, and then remove the overspray from the glass.

Customer Service - 0.5/5.0 -

t I and very disappointed in the condition of my truck after the 2nd attempt your body shop has had to repair it as a result of the damage caused by your Dodge service department. I made it perfectly clear in emails to you and Craig before it went in the second time for repair of the condition of the vehicle after your 1st attempt to repair it. The overspray on the back of the cab I mentioned the 1st time is still there, even after I pointed it out to Craig before your 2nd attempt. To add to my frustration now there is overspray all over the truck. All over the back glass, side glass, top, hood,and windshield... After multiple times asking Craig to please be sure to check it over for overspray, and buffing compound splatter, before I would pick it up. Unfortunately when i picked it up it was snowy and wet so i couldn't see very well. It is so frustrating to get it home and in the garage only to find it's worse this time around, especially after the multiple promises it would be right this time. So as a result, it is going to need the overspray removed. Probably clay-bar the truck and a good polish and wax to correct the paint, and then remove the overspray from the glass.

Returned Clean

My Experience - 0.0/5.0 -

They trouble customer service took a long time & didn't fix everything

My Experience - 0.0/5.0 -

The experience was horrible, and I have the photos to prove it.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Poor customer service and poor communication from the workers.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Collision center not willing to fix there damages to my vehicle. Claim it was already there when it absolutely wasn’t!

Customer Service - 0.5/5.0 -

Manger in the collision center was not even willing to look at the additional damage. Said he didn’t see it in the photo.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Lauren made the repair so easy for me.

Customer Service - 5.0/5.0 -

Lauren was outstanding

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0

Customer Service - 2.5/5.0

Returned Clean

My Experience - 0.0/5.0 -

There was a mix up on estimators checks. So they didn’t get car repairs started until approx. three weeks, first check still is not showing up . We picked car up on Dec 23 and took it in for repair on N ov. 17th.,

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Customer service GREAT!

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Great service, I was kept up to date through the whole process. Made things very easy on my end. Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great partner to work with, did the job right and kept me updated along the way.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Job was complete ahead of schedule and Lauren kept me up to date with all repairs and time frames .

Likely to Recommend - 4.5/5.0 -

Inside of car still had dirty finger prints on the steering wheel and smelt like oil.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean