Mccarthy Chevrolet

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

The bulk of the work was outstanding! The door repair and paint job was amazing. However, I asked for the "curb rash" on the rims to be touched up but that didn't happen. Two people from the department said they would see what they could do but it appears nothing happened. Overall I was about 90% satisfied.

Likely to Recommend - 4.0/5.0 -

They didn't fix my rims as requested

Repair Quality - 4.0/5.0 -

They didn't fix the rims per my request

Customer Service - 4.0/5.0 -

They didn't fix my rims as requested.

Returned Clean

My Experience - 5.0/5.0 -

Very professional. Kept me informed throughout the whole time they had my car.

Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0 -

They took 4 weeks but quoted 10 days. When I got it back the custom decals did not match. I literally had to personally tighten two bolts that were almost falling out in the tailgate a few days. I will not recommend or use them in the future

Customer Service - 4.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Lauren and the McCarthy team did a great job in fixing my car and walking me through the process. They were very proactive and helped facilitate the interaction with the joke of an insurance company that is American Family when they were dragging their feet as well. I couldn’t be happier with the work that was done and the service I got at McCarthy collision. I hope I never need more car repairs but if I do I will definitely be returning here.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very impressed!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0 -

I actually did refer you guys and you still have that person’s car. I hope they have better luck with theirs than mine.

Repair Quality - 3.0/5.0 -

Part of what was damaged on my vehicle was my auto brake system for my camper. I told them about it when I dropped the car off because we had no way of knowing it was broken until I attempted to hook my camper up and use it I even provided the plug portion so they could work on it and make sure it was reattached because it’s hanging off And that it works. It wasn’t touched. That’s $1500 now that I’m going to have to fix out of my pocket because y’all didn’t put that in your estimate after I told you about it. I am a little bummed because I bought my car through you guys and was excited to have the work done there but now it’s just ended up costing me more money for something that wasn’t even my fault

Customer Service - 3.0/5.0 -

Not everything got fixed

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

Took way too long. Vehicle was not clean, broken grip handle on passenger side. You can tell where they pride it off instead of properly removing it. What didn’t rattle before makes all kinds of noise now. McCarthy collision has gone downhill. Extremely disappointed.

Customer Service - 2.5/5.0 -

Adjuster-she’s the cause of most of the delay.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service and very professional

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0 -

Everything was great! Everyone was very friendly and helpful. But there were things that were left off on the estimate that raised the total price about $300 and it took a little longer than the timeframe I was given to complete the repair. But everyone was friendly and explained everything thoroughly

Returned Clean

My Experience - 0.0/5.0 -

There is overspray on my cab. There is a flaw in the paint where 2 colors meet. There was buffing compound all over. I sent them another estimate from a different bodyshop that showed the rear bumper needed some repair and the rear fender flare had some damage as well. Neither of those 2 items where addressed.

Likely to Recommend - 2.0/5.0 -

Depends on how they respond to my complaints

Repair Quality - 1.5/5.0 -

They left over-spray on the cab. They left buffing compound all over There is a definite paint flaw were the two colors meet up

Customer Service - 2.5/5.0 -

Slow to respond

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were awesome

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent Communication kept me informed with how the process was going,and approved of job they did for me,totally satisfied

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

I was very pleased with the results

Customer Service - 4.0/5.0 -

The communication was excellent

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean