Mccarthy Chevrolet

My Experience - 5.0/5.0 -

Very courteous and professional. Worked in a timely manner.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

There was evidence that the mechanics working on the repairs left the trunk area dirty with grease from their hands. We are very upset about this. Collision Advisor assigned to the vehicle was never present when we dropped off the vehicle or when we picked it up. So we did not receive a detail review of the repairs. Vehicle took longer to repair than was told. We are upset that the vehicle sat out in the weather elements during that time without being worked on.

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I have a book I could write about my terrible experience here. I only came here because it was recommended by the insurance and because I am not a fan of Cable Dahmer. Everyone I know wil be warned not to bring their cars to this dealeship.

Repair Quality - 0.5/5.0 -

I was in an accident and brought my car to your collision center at the advise of the insurance company of the woman who hit me. I am now taking it to another dealership I hope will be able to fix my car properly because McCarthy could not

Customer Service - 0.5/5.0 -

Not only did no one look at my car the first time it was given to me "fixed" but the second time I was called out to get my car we discovered that although Jason said the car was ready, nothing but the new wheel had been put on. One f the 3 issues i had after picking the car up the first time had been resolved AFTER i was called and told the car was ready to come get.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0

Customer Service - 1.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Your mistakes aren't fixed yet

Customer Service - 0.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 1.0/5.0

Repair Quality - 4.5/5.0 -

Safeco didnt do the repairs. They never contacted the responsible driver, their insured, to get a statement and approve repurs. We had the repairs done under our own insurance and will subrogate the claim.

Customer Service - 0.5/5.0 -

Safeco provided no service at all.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone did a great job with the repairs and making me feel that all would be right. Thanks so much.

Likely to Recommend - 2.5/5.0 -

Based on quality of repair it is definitely a 10. Based on timeliness and keeping you informed 0.

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

Didn't call me back when they said they would, several times.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Thanks to u all job well done

My Experience - 5.0/5.0 -

Shipping for one of the parts took longer than expected and I went 5 days without a vehicle to drive. My rental had to be returned on a Monday and I didnt get my car until Friday. Nobody offered to provide me with a loaner vehicle. Other than that, the damage was non existent.

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

Car does not look like it did before I was hit. Parts were salvaged and taped over on corners to hide blemishes.

Customer Service - 3.5/5.0

Returned Clean