Mccarthy Collision Center

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

No one would tell me the expected ETA for me to get my vehicle until the very end. It would have been nice to it was going to take over 2 weeks when I dropped my car off.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Definitely would recommend.

Repair Quality - 5.0/5.0 -

Repair quality was great.

Customer Service - 5.0/5.0 -

Exceeded expectations.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car had severe damage to driver’s rear side. Repairs look fantastic and communication regarding repairs was appreciated. Marissa kept us in the loop every step of the way.

Customer Service - 5.0/5.0 -

Marissa was always very open and honest with us and a very good communicator

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Marissa was awesome and knowledgeable and communicative.

Customer Service - 5.0/5.0 -

Friendly and attentive

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

We were extremely happy with the work done on our car. Special shout out to Austin who went the extra mile to find the right parts for our Genesis. His communication and responses to every question we had were the kind of professionalism that is rare to find these days.

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was completely satisfied with the service

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything was handled professionally and timely, good communication during the actual repair.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Joseph did a great job keeping us informed.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

There was no sign or notice that I recall seeing that said anything about a credit card service charge. When I was called to say my truck was ready, there was no mention of a service charge to use my credit card. I would have brought my checkbook. As it was, I had my friend take me back to my house to get it, making a 20 minute errand nearly an hour.

Returned Clean

Likely to Recommend - 0.5/5.0 -

Extremely unlikely.

Repair Quality - 1.5/5.0 -

Initial contact and estimate of my vehicle damage was handled well and I was pleased. I decided to pay out of pocket for the part to be ordered and was told I would receive a call when it came in. I received a voicemail that the part had come in, but they wouldn't be able to fit me in that week but could schedule me for next week and that the work should take 20-30 minutes to complete so I could likely do it over a lunch break. I called back later the same week to see about being scheduled for that next week when they had openings and left a voicemail on the number Markie left for me to call. I received no call back so I tried calling back a few days later and again, received no call back. I tried again a few days later and tried the main number this time and reached someone, I believe Austin. He said Markie wasn't available but he could schedule me. He was able to schedule me for the end of the week, Friday at 1pm, and said if Markie or production had any issue with that time, he'd have them call me back the next day (Wednesday). I received no call back so I brought my car in Friday at 1pm. The drop off seemed a little unprofessional, as they didn't confirm my phone number, vehicle information/what was being repaired, etc. but they said they would call when it was done and if Markie had told me 20-30 minutes it should be done quickly. A little after 4pm (3+ hours) I still hadn't received a call that my vehicle was ready and I didn't want it to be kept over the weekend when the repair was only aesthetic. I had my friend bring me back to the collision center and when I inquired about my car and said it had been multiple hours for something I was told would take 20-30 minutes and could be done on my lunch break, they tried to find Markie (by looking out the front door) and said she was with someone. I sat down and waited and then the other person at the front asked what my vehicle was. I told them, and she said I have the keys right here so it must be done. No one confirmed my name or that the work was complete. They said that maybe she (Markie) had tried to call or text and it hadn't gone through, which I find hard to believe. I paid and signed the documents for my car and left. Very unimpressed with the professionalism and service. Fortunately the chrome replacement that was done appears to be done well.

Customer Service - 1.0/5.0 -

See previous comments

Returned Clean

Likely to Recommend - 5.0/5.0 -

Austin was excellent!!!

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Markey was excellent to work with from estimate to finish.

Customer Service - 5.0/5.0

Returned Clean