McLarty Collision North
In operation 10 years.
It is our goal at McLarty Collision North to exceed our customers' expectations on a regular basis. Through continuous improvement and a relentless desire to be the best, we will meet our goals. Our staff can help you with every step of the way.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I had difficulty getting a rental vehicle while my car was being worked on and they worked the schedule around for me so that I won’t be without a vehicle.
My Experience - 5.0/5.0 -
Totally satisfied with the repair of my Avalon. Thanks so much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderfully done, thank you!!!
Customer Service - 5.0/5.0 -
Wonderfully done, Im so pleased.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I will look for a reputable BMW dealership in Texas or Tennessee.
Repair Quality - 2.0/5.0 -
Have to take vehicle back on Monday, June 20 . After having a detail noticed blemishes on the front hood and overspray on the bottom of front scoop. Additionally, had to schedule appointment with BMW to properly reconnect audio on Sirius XM radio. Finally had to put back cover on rear light fixture because the cover was laying on the back seat.
Customer Service - 3.5/5.0 -
Customer service was good but waiting to find out about upcoming visit .
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would tell then to look for a different shop
Repair Quality - 2.0/5.0 -
There are still scratches and dents I am finding and will be returning to have fixed correctly.
Customer Service - 1.5/5.0 -
Joe was hard to get a hold of and did not keep me informed of repairs or estimated length of repairs. I had to continual call on a weekly basis to get information. They Began repairs without calling me to notify estimate was complete and extent or length of repairs, no one came out to look over car once repairs were finished or discuss the extent of repairs and paint. I was not informed that new paint had curing time (good thing I already knew). The inside and outside of the car was left dirty with dust and grease.
Returned Clean
My Experience - 0.0/5.0 -
Car was dirty when picked up ,
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The cosmetics was great. However, I hear a noise on the right front when I turn at times which deeply concerns me.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication throughout the repair process. Work done was outstanding.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Lack of attention to the importance of having an in-house contact person implies a lack of attention to the needs of the customer overall
Repair Quality - 2.0/5.0 -
Had no contact from anyone about the repair for over 2 months
Customer Service - 1.5/5.0 -
See previous
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They done a great job
Customer Service - 5.0/5.0 -
They done a great job
Returned Clean
Likely to Recommend - 3.5/5.0 -
Repair work is excellent…communication needs improvement!
Repair Quality - 4.5/5.0 -
Quality of the repair was very high!
Customer Service - 3.0/5.0 -
The communication process needed some attention initially…our rental vehicle was on a short arrangement & we needed updates after 5 days in the process…I asked for ‘text or e-mail’ updates which our representative complied…communication could have been much better! We had to return our rental prior to the Sorento being completed & picked up on 5/11 We asked a representative from State Farm to contact our representative on 5/3 to give us an update on the progress…
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would never!! I even told the insurance company they should remove them removed them as a shop for their repairs for claims.
Repair Quality - 0.5/5.0 -
They returned our Avalon without a Toyota emblem on the front. Just a big hole!! We returned 20 mins later and that is when Nicole acted like it was our fault. The next week that put one on, my husband made it to work and if fell off in the street. Had to call and get ANOTHER ordered b/c this one was all scratched up. They then came to his job and put it on. The actuators was installed and works.
Customer Service - 0.5/5.0 -
ABSOLUTELY DISGUSTED! READ COMMENT ON LAST QUESTION. NICOLE IS RUDE, DOESN'T TAKE ACCOUNTABILITY AND DOES NOT COMMUNICTAE WITH HER CUSTOMERS. SHE SHOULD BE FIRED OR REPRIMANDED. I would never use them again. They had my car for a month and didn't update me. I had to call to get updates. Nicole is RUDE! My car was given back to me and it was not fully assembled and when we brought it back, and she failed to take accountability for acted like it was our fault when I had the car back for 20 mins. The car was supposedly inspected and passed, yet when my husband raised the hood, had he not noticed the actuators didn't work, it would have fallen on his head which would have injured him. Again, Mclarty Collision failed to take accountability when the hood was replaced during the repair. They are receiving a FAT check from my insurance company and thats all they were out to get. I am disappointed in how everything was handled. I did speak to a manager and he apologized and sent us a gift card but that doesn't erase how we were treated.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Could not tell where the dents from the hail were after the repair
Customer Service - 4.5/5.0 -
Friendly and professional.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great communication throughout the process with me and the insurance company
Returned Clean
My Experience - 5.0/5.0 -
Nicole was very helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Was well informed and updates on our repairs
Customer Service - 5.0/5.0 -
Was well informed on our repairs work was fabulos
Likely to Recommend - 2.0/5.0 -
Y'all do good work on cars, but your communication skills are severely lacking in the claims department. I wouldn't recommend anyone to this shop simply because it was the biggest headache they I've ever had repairing a car.
Repair Quality - 4.0/5.0 -
My door has significantly more wind noise coming through when driving compared to before repairs. The body work looks fantastic though.
Customer Service - 2.0/5.0 -
Representative didn't tell me my part wasn't available or even order when I turned my car in for repairs. 2 weeks with no update I call back to find out it'll be months for the part and the rep had no intention of informing me. Ended up having to talk to the manager to get my door put back on until the part arrived nearly 3 months later. The original claims rep, Ricky, did not set proper expectations and I had to go through a lot of effort to get this repaired.