McLarty Collision North

My Experience - 0.0/5.0 -

They did not initially look at or evaluate issues I specifically pointed out when setting up the repair. When they said repair was complete, I again pointed these issues out and requested supplemental repairs which the Manager insisted again and again insurance would not approve. I insisted they request anyway and they were approved by insurance...ultimately this issues meant my truck was kept from my possesion for almost an additional 2 weeks than needed (for which they would accept no responsibilty by either expediting repairs or providing a vehicle... even when I offered to let them see the proof that I had pointed these issues out initially). They also failed twice to put parts back together that they had taken apart in repair (handhold left hanging and pop screws not replaced. They also left all the repair trash in the vehicle. Overall the service and quality of repair/work were awful (I will provide reviews) and I would not return or recommend to anyone else. I realize sometimes there are hickups but a company that wont stand behind thier work or conduct is one I would never choose to use or encourage anyone else to.

Likely to Recommend - 0.5/5.0

Customer Service - 0.5/5.0 -

See before

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Great Service Friendly Staff

My Experience - 5.0/5.0 -

It looks great. Customer service was excellent

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Want to know why a new windshield was not installed. We talked about it and you’ll were suppose to replace cracked windshield and file a claim with Allstate. I also asked for the horn to be fixed. I know I would have to pay for the horn repair myself. That is all that wasn’t taken care of and I had told the inspector I wanted that done. Other than that I am highly satisfied with the repair work. You’ll did a good job.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Nichole went the extra measure to get my car back without delays. When the equipment on site didn't have the software for my cars electronic calibration, the dealership said it would be 3 days to get to it. She went to the GM and got it done without delay.

My Experience - 5.0/5.0 -

Thank you for going above and beyond with your customer service! I greatly appreciate that you remembered I was paying out of pocket for my rental and worked to repair my car before the estimated completed date. And my car looks brand new! All around great service :)

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I will go to them for all my needs

Repair Quality - 5.0/5.0 -

They did absolutely amazing!!! Nicole was so kind to me, and let me know what the process involved.

Customer Service - 5.0/5.0 -

Nicole and Mary were so sweet and kind to me. They really are great people!!

My Experience - 5.0/5.0 -

Nicole was amazing! She kept us informed through the whole process! The car looks amazing! Thank you for the awesome job!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

So un happy with the out come or the repairs!!! 1) Illuminating lights NOT operating passenger door ,2) middle console rear vent is Not install correctly.. 3)middle console at rear was damaged and they tried to repair with some kind of compound that is so un expectable!!! 4)Small dent near handle were the repair was work on not fixed… 5)found parts possibly form or for my truck was found in the pouch behind driver set…6) the truck was not Clean in side Body dust in side vents under hood was what looks like wood shaving/ body dust I have contacted Allstate to have someone else fix the parts that need to be fixed.. My experience with this shop is unsatisfactory!!!!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

No comments

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very professional in every aspect. Thank you for the awesome experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Scheduled to bring car back in January

Customer Service - 4.0/5.0 -

Nicole was very nice & quick to respond

My Experience - 5.0/5.0 -

Please tell your repair crew Thank you!

Likely to Recommend - 5.0/5.0 -

Well done

Repair Quality - 5.0/5.0 -

Very happy with the job.

Customer Service - 5.0/5.0 -

Great job

My Experience - 0.0/5.0 -

Several things wrong

Likely to Recommend - 0.5/5.0

Customer Service - 0.5/5.0 -

Rude employees

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0